Overview

Are you enthusiastic about developing industry-leading products and capabilities? Would you like the exposure of working with some of the biggest companies on the planet who move trillions of dollars around the globe? Do you thrive in the face of technical challenges? Then bring your skills in analysis, problem solving and communication to Citi's Europe, UK and MEA Onboarding Product team.

By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

This specific role sits within our Europe, UK and MEA Platform and Data Services (PDS) team, which is a key part of our Treasury and Trade Solutions (TTS) function within the Services group. The Europe, UK and MEA Onboarding Product team is responsible for implementing our global digital strategy across 50 markets in the region, supporting client onboarding across TTS business lines. This strategy involves transforming our operating and engagement model through self-service and digitized capabilities. This role will be primarily focused on enhancing the end-to-end Account Opening & Account Maintenance experience for Citi's Institutional clients, simplifying documentation, digitizing execution, and right-placing requirements.

Responsibilities

• Lead and manage TTS related documentation digitization projects across the EMEA region, focusing on Account Opening and Maintenance.
• Drive rationalization of non-standard documentation requirements by engaging Legal, Risk, and AML teams across the region.
• Identify, own, and implement documentation rationalization opportunities from inception to completion, engaging key stakeholders.
• Optimize documentation placement between Account Opening and KYC requirements in partnership with Banking, KYC, and Onboarding teams.
• Serve as the primary contact for client terms negotiation and manage the repository of client-specific negotiated documents.
• Ensure adherence to TTS documentation policies and procedures across all relevant countries.
• Own and drive change management for documentation programs, creating agile epics and journeys for required changes.
• Provide support across multiple time zones and demonstrate flexibility for programmatic deliverables.

What we’ll need from you

We are looking for a visionary professional with a laser focus on client experience and the ability to drive onboarding innovation. The ideal candidate will possess:

• Extensive experience in Product Management, Documentation, or Client Onboarding within a banking environment.
• Proven project/program management expertise with a strong track record of successful delivery.
• Exceptional communication skills, with the ability to tailor messaging for diverse audiences, including senior leadership.
• Demonstrated ability to lead high-pressure dialogues, manage risk escalations, and drive cross-functional collaboration across global teams.
• Expertise in Design Thinking and/or Agile methodologies, adept at translating complex client journeys into clear business and technical requirements.
• Strong problem-solving skills, with a focus on identifying and eliminating manual touchpoints for enhanced client experience.
• Evidence-based decision-making capability, ensuring logical and well-supported outcomes.
• Legal/Paralegal experience is highly preferred, complementing a strong understanding of business processes.

What we can offer you

This role offers the opportunity to build in-depth knowledge of financial services operations across over 50 countries in the EMEA region. You will encounter new business challenges daily, helping you develop skills that can drive your career and enable you to impact a large number of Fortune 500 companies with insights into Treasury and Trade Solutions.

Locations include Citi London or Dublin, with a hybrid working model (up to 3 days working at home per week). The role includes a competitive base salary (annually reviewed) and a comprehensive benefits package to support you and your family.

We are committed to ensuring our workplace is inclusive and where everyone can bring their whole self to work every day. We seek the best talent around the world to join, stay, and thrive.

Application

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.