SNG have a fantastic 12 Month Fixed Term opportunity to join our Communities team as Digital Inclusion Officer.

With offices in Basingstoke, Hurn and Blandford, we can be flexible on your base location. You'll share your time between your base location, our other offices and home - there will therefore be an element of travel across our region so access to your own transport is essential.

The Role

The Digital Inclusion Officer role is an exciting opportunity to be hugely influential in making our heart beat.

Our Thriving Communities strategy sets out our ambitious goals to improve the wellbeing and quality of life of our residents through an asset-based community development approach. You can read more here https://www.sovereign.org.uk/thriving-communities

In this role you'll develop excellent relationships with partners to deliver digital inclusion projects across Sovereign communities, ensuring we meet the aims of our corporate plan and Thriving Communities strategy.

Key responsibilities include:

• Developing new and improving existing digital inclusion initiatives
• Working with our customer support teams to make sure our digital inclusion offers can make the best and biggest impact for our customers
• Supporting the operational activities of our Digital Inclusion programmes across Sovereign communities
• Working with the Financial and Digital Inclusion Manager to continue to develop a full digital inclusion offer that supports our customers to either get online for the first time or do more online.
• Reporting and analysing the impact of our programmes to help evaluate, assess value for money and inform future planning

A basic DBS check will also be undertaken for the successful candidate.

What we need for you

Experience in a similar role or from a background in housing or a role focussed on digital inclusion would be beneficial but isn't essential.

• Demonstrates excellent organisational and customer service skills
• Has the ability to build and maintain strong and productive relationships with a variety of stakeholders and partners
• Possesses a keen eye for data and questioning approach to work
• Has a reflective yet action focused nature with the ability to question and analyse data
• Shows a customer centric approach to your work - Customer is at the heart of everything we do
• Has strong IT skills, particularly Excel and Outlook
• Has strong communication skills and is able to build strong relationships with our internal teams.

We're open to learning about the different experiences you can bring to SNG, and would like to hear more about how your transferrable skills can support you in this role.

Your Benefits:

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/adoption pay
• Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive.

About Sovereign Network Group (SNG)

SNG is the 6th largest housing association in the UK following the merger between Sovereign and Network Homes in October 2023 – and is an organisation that takes the best of both and makes it even better. With over 84,000 homes we deliver services to in excess of 210,000 customers across the South east and South west.

If you're excited by the sound of this role, apply now to be considered