London | Hybrid 3 days a week | Competitive salary + 20% bonus

At Wagamama, food is life and we’re here to make every bite count. With over 165 restaurants across the UK (and growing fast), we’ve been serving vibrant, fresh Asian-inspired flavors since 1992. It’s all about good food, good vibes, and good company.

We are looking for a Digital Performance Manager to join us on our journey. Are you ready to dive in and stir things up?

What we need:

An experienced performance specialist to define and develop our 3-year and in-year web/app customer experience, aligned with business goals. You will ensure our digital products—web and app (excluding the loyalty proposition)—wow the connected fusion foodie of today and tomorrow, creating a seamless and magical experience connecting online and offline worlds. You will play a pivotal role in developing and executing innovative digital strategies to drive industry-leading conversion rates and reviews/ratings for our digital platforms.

What you’ll do:

Website CX + App XC Owner

• Own the website and app, ensuring excellent customer experience.
• Leverage analytics to optimize performance, including leading test and learn initiatives.
• Develop, maintain, and update website and app content (excluding Soul Club).
• Lead CRO and SEO efforts for Wagamama.

• Collaborate with the loyalty manager to ensure Soul Club features are integrated into the app as desired by CRM and loyalty teams.
• Develop and implement plans to achieve top-tier app ratings.

Web and App Customer-Led Development Roadmap

• Define a 3-year prioritized web and app roadmap, balancing customer needs with commercial benefits, and lead business requirement briefs to technical and IT teams.

Commercial and Partner Management

• Manage key partners related to web and app, such as Yext and OpenTable, overseeing contracts and review cycles.
• P&L responsibility for web and app (excluding loyalty).
• Accountable for group booking commercial delivery and CX on digital platforms, collaborating with marketing and insights.
• Manage gift card operations, ensuring a rich customer experience.

What you’ll need:

• 3-5 years experience in digital product or CRO management across websites and apps, preferably in retail, hospitality, or leisure sectors.
• Customer-centric, analytical mindset with deep web analytics expertise.
• Broad digital skill set, including technical and data proficiency.
• Proven experience scaling web and app platforms for customer and commercial growth.
• Industry connections and innovative mindset to drive value.
• Strong commercial acumen and understanding of growth levers.
• Excellent partnership skills, especially bridging technical and non-technical teams, with strong communication and presentation skills.
• Knowledge of GDPR and data privacy best practices.

Who you’ll be working with:

• CMCO & Marketing Director
• CTO & Digital/Tech Director
• CRM & Loyalty Team
• Strategy & Insights Team
• Marketing & Creative Team

What’s in it for you:

• Competitive salary + 20% bonus potential
• Flexible hybrid working (option to work and dine at our restaurants)
• Inclusive culture, modern offices, fresh fruit, and soft drinks
• £200 monthly Wagamama food allowance
• Private healthcare
• 3% pension contribution
• 25 days holiday plus bank holidays
• Additional discounts across retail, hospitality, and leisure
• Family-friendly benefits: 26 weeks full pay + 13 weeks half pay for parental leave

Nothing brings people together like great food. No matter where you’re from or who you are, you’ve got a seat at our table. Because food is the ultimate connector, and here everyone belongs.