Job Description

Job Title: Digital Platforms & Web Operations Manager

Reports To: Head of E-Commerce / Director of Marketing & Sales

Job Summary: The Digital Platforms & Web Operations Manager is responsible for ensuring the seamless operation, performance, and optimisation of the company’s e-commerce platforms across all regions. This role plays a pivotal part in maintaining site health, managing third-party integrations, and supporting promotional campaigns with flawless technical execution.

Key Responsibilities:

·Website Locales Management:

oOversee the upkeep and accuracy of all country-specific website versions.

oEnsure regionally relevant product availability, translations, and compliance with local regulations.

·Website Health & Performance:

oMonitor and maintain overall site functionality, speed, and uptime.

oConduct regular audits and resolve bugs or technical debt in collaboration with developers.

·App & Third-Party Tool Management:

oLead the onboarding, integration, and ongoing management of new apps and digital tools.

oEvaluate app performance and compatibility with site goals and roadmap.

·Promotional Offer Execution:

oEnsure all discount codes, bundle logic, tiered pricing, and campaign rules function correctly.

oPartner with marketing and tech teams to QA all promotional mechanics before launch.

·UX & Technical Optimisation:

oMonitor mobile and desktop responsiveness and implement solutions for friction points.

oSupport A/B testing, CRO efforts, and analytics tagging from a tech perspective.

·Stakeholder Collaboration:

oAct as the technical bridge between internal teams (Marketing, Tech, CX) and external partners (e.g., developers, Shopify apps).

oSupport strategic initiatives such as international expansion, platform migrations, and digital infrastructure improvements.

Requirements:

·Proven experience in e-commerce operations, preferably on Shopify Plus or similar platforms.

·Strong understanding of web performance metrics, CMS functionality, and promotional logic.

·Familiarity with HTML/CSS and ability to troubleshoot frontend issues (not essential but advantageous).

·Excellent organisational skills and attention to detail.

·Ability to manage multiple projects and deadlines across regions.

Location: Hybrid – 1 day per week from home (after 4 weeks integration training)

Employment Type: Full-Time, Permanent

Salary: £35,000 - £45,000, based on experience.