Overview

The Senior Product Manager for Live Services is a senior role within the Digital Products function, responsible for the full lifecycle management of the Trust's core applications. The postholder provides leadership to the Applications Management Team, maximising efficiency and leading by example to ensure the delivery of a high-quality service. A key focus of the role is to work with managers and healthcare professionals to understand their business needs, establish best practices, and contribute to the Trust's Service Improvement Programme. Strategically, the manager will contribute to the development of the Digital Services Annual Plan and advise the Trust on making the best use of its systems. Operationally, the postholder is responsible for ensuring all changes to live systems are implemented in a controlled manner, minimising disruption to services. This involves working closely with technical teams to transition changes into the live environment safely. The manager will coordinate incident management during software failures, ensure Root Cause Analysis is completed following major incidents, and maintain comprehensive documentation, including release schedules and operational procedures for all core products. The role is based at the QMC campus with support for hybrid working, though travel between campuses and nationally will be required.

Person specification

Qualifications & Training

Essential criteria

• Educated to degree level in a relevant subject or possess equivalent significant experience.
• Evidence of continuing professional development.
• ITIL v3 or v4 Foundation Certificate.

Desirable criteria

• Management or leadership qualification or equivalent experience.
• PRINCE2 Foundation or an equivalent project management qualification.

Experience

Essential criteria

• Significant experience in the implementation, administration, and support of complex IT applications within a large and complex organisation.
• Experience in line managing technical staff, including workload management, appraisals, and performance management.
• Demonstrable experience of managing the full testing lifecycle, including the development of test plans and the coordination of User Acceptance Testing (UAT).
• Experience of working within a formal IT Service Management framework (ITSM/ITIL), particularly in relation to change, incident, and problem management.
• Experience in managing relationships and communicating with third-party software suppliers.

Desirable criteria

• Experience working within the NHS or another large healthcare organisation.

Knowledge

Essential criteria

• In-depth specialist knowledge of application management, system configuration, and support processes.
• A good understanding of IT Service Management (ITSM) principles and frameworks.
• Knowledge of project management methodologies and their application.

Desirable criteria

• An understanding of NHS information governance and data quality standards.
• Knowledge of specific NHS clinical or administrative information systems.

Skills & Abilities

Essential criteria

• Excellent analytical and problem-solving skills, with the ability to methodically investigate and resolve complex technical issues.
• The ability to communicate complex technical information effectively to a diverse range of stakeholders, both technical and non-technical.
• Excellent planning and organisational skills, with a proven ability to manage and prioritise competing demands and meet deadlines.
• The ability to lead, motivate, and develop a technical team to ensure a high standard of service delivery.
• Excellent interpersonal and stakeholder management skills, with the ability to build and maintain effective working relationships.

Additional information

We welcome applications from diverse backgrounds and are committed to providing equal opportunities. Applicants are encouraged to apply even if they do not meet every listed criterion.

Applicants are kindly requested to refrain from using AI at any stage during the recruitment process.

Closing dates: Please submit your application as soon as possible; vacancies may close early if a sufficient number of applications are received.

Salary: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

Trust ID and right to work: Pre-employment checks will be carried out in line with Trust policy.

For more information about our organisation and the career opportunities available, please visit our website.