Digital Transformation Senior Project Manager

Band 7

Job overview

Full Time: 37.5 hours per week

Agile working (minimum 2 days in the office)

The key focus of the role is to deliver organisational and behavioural change within our MH and community services across Bexley, Bromley and Greenwich, forensics and our prison services. The post holder will proactively engage with staff to support the introduction of new systems and the redesign of current systems, processes and implement digital changes in working practices in order to maximise the benefits of assisted technologies.

The types of projects that the post holder may expect to be involved in will deliver new ways of working, finding innovative ways of using technology to improve the trust's service delivery and enhance the patient experience.

The post holder will be responsible for “large” scale projects, which will be triaged by the Clinical Design Authority (CDA). Large scale will be recognised by one or several of the following:
• Number of staff impacted
• Project value
• Project duration
• Number of workstreams
• System interfaces

This includes the promotion and greater use of existing capability, such as text message reminders, remote access to Oxleas RiO on iPads, eMeds and eObs, and new technology such as RPA, AI and Voice to Text.

Main duties of the job

The key focus of the role is to deliver organisational and behavioural change within our MH and community services across Bexley, Bromley and Greenwich, forensics and our prison services. The post holder will proactively engage with staff to support the introduction of new systems and the redesign of current systems, processes and implement digital changes in working practices in order to maximise the benefits of assisted technologies.

Working for our organisation

Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:

• We Listen
• We Care

Detailed job description and main responsibilities

Project Management

• Designing specific areas of the Digital Transformation working agenda, developing and implementing the changes and proactively monitoring progress, resolving issues and initiating corrective action as appropriate
• Assisting with the definition of governance arrangements for specific projects
• Develop comprehensive project plans for each project
• Managing third party contributions to each project, to include primary care and other external partners (e.g. Local Authority, Public Health, Third Sector, Commercial)
• Working with manager to manage both the dependencies and the interfaces between different projects
• Support line manager and service managers to scope out change to clinical pathways to improve quality and productivity, defining policies, procedures and supporting documentation (eg process maps and guidelines) for proposed changes.
• Working with clinical staff, motivating and encouraging them to review their working practices and how they deliver services as a result of proposed changes
• Managing risks to each projects successful outcome
• Initiating extra activities and other management interventions wherever gaps identified or issues arise
• Supporting and encouraging behavioural change to meet the Trusts aims and objectives
• Ratifying baselines set at project initiation and ensuring that project are delivered to time, cost and with quality.
• Where there is extra demand, support the optimisation team in preparing project materials in preparation for Clinical Design Authority sign off.
• Ensuring that at handover to BAU there are methods to track expected benefit and ensure that they are realised

Staff Engagement

• Help develop a staff engagement plan for implementation of specific projects and the broader clinical transformation strategy
• Undertake training and development for staff as appropriate to ensure the successful delivery of projects.

Resource Management

• Facilitating the involvement of individuals to the project delivery team as required. Ensuring that staff engagement is an integral part of the programme so that the new systems get quickly embedded into practice
• Ensuring that the delivery of new services from the projects is to the appropriate levels of quality, on time and within budget, in accordance with the programme plan and programme governance arrangements

Communication

• Develop a communications strategy for the individual projects that the post holder has responsibility for in conjunction with line manager
• Day to day responsibility for the communications with stakeholders directly involved with the implementation of the projects
• Lead on broader digital transformation communication plans setting up appropriate communications as required.
• Develop and undertake presentations to a wide audience and to a high standard. The job holder will particularly build relationships and communicate with:-
• Business Manager and Business support officers
• All project leads and stakeholders to ensure a smooth implementation of change/project deliverables
• Staff and Managers
• Internal and external stakeholders, GP practices & ICB’s, Local Authorities, Public Health, third sector, internal and external suppliers

Person specification

Person spec

• 3 years’ experience of project management, staff engagement and change management. Experience of Procurement Experience of demonstrating benefits realised by change.
• Able to work autonomously in own role, accomplishing non routine activities and decision making.
• Ability to engage with peers internal and external to the Trust.

Education

• Degree or equivalent experience Fully PRINCE2 or alternative methodology trained.

Skills

• Strong communication and relationship skills, able to apply appropriate methods to persuade, train and remove barriers to acceptance for new technology.

Skills

• Able to deliver to time and be able to effectively prioritise and re-prioritise work on a regular basis.

We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.

If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.

We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview.

Use of Artificial Intelligence (AI)

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for. There is also a risk that it can generate false or misleading information. AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Oxleas NHS Foundation Trust and could negatively impact your chances of success in the application process.

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct.Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high volume of applications. Please complete and submit your application in good time to avoid disappointment.

Name Carly Norfolk Job title Digital NWW and Existing Systems Programme Manager Email address carly.norfolk1@nhs.net Telephone number 01322 625700 Additional information

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