SCC has embarked on a significant transformation programme across the UK. The investment programme extends across our people, systems, portfolio, and customer acquisition. Our portfolio comprises a large, expanding VAR business and a services business pivoting towards a future focussed MSP.

This role will have responsibility for:

• Deliver advisory and professional services in a billable capacity across all Advisory Service Offerings
• Oversee presales activities for user-centric services.
• Educate wider team members on new user-centric advisory services.
• Enable sales and pre-sales efforts.

Deliver SCC’s experience advisory frameworks, services, and supporting sales collateral:

• Discovery;
• Persona Advisory;
• XLA Advisory;
• Change and Adoption Advisory;
• Productivity Advisory.

Establish and maintain relationships with key customers and partners to enhance customer satisfaction and loyalty.

Ensure excellent customer satisfaction during engagements.

Provide user-centric advisory and professional services to customers on a billable basis.

Engage actively with sales and presales teams in a presales capacity to interact with existing and new customers and promote user-centric services.

Act as an advisor for the sales, pre-sales, and delivery teams and ensure cross-functional alignment.

Contribute to and implement the Digital Workplace strategy focused on the Digital Workplace portfolio of services to support growth within the UK.

Focus on advancing the Workplace Experience Brand within SCC.

Present Workplace Experience service offerings to sales teams.

Effective leaders in SCC demonstrate high degree of self-awareness, humility, humbleness, and care. Typically our leaders are curious, engaging and can enable their teams through honesty, transparency and treating each other as grown-ups .

We are typically known for working hard to deliver for the whole SCC family, making decisions and moving to action rapidly in the interest of our customers, our people and our stakeholders.

Ways of working:

• Customer & Service Orientation;
• Team Player and Team Builder;
• Flexibility and Hands-On mentality;
• Structured Approach.

Relationship Management:

• Builds long-term relationships with stakeholders in customer organisations as well as internally.
• Facilitates decision-making across the organization with the appropriate degree of control.
• Maintains a strong understanding of the industry, business drivers, and competitors.
• Oversees monitoring of relationships and acts on relevant feedback.

Autonomy:

• Has defined authority and accountability for actions and decisions within their business unit, including technical, financial and quality aspects.

Influence:

• Initiates influential relationships with internal and external customers, suppliers and partners
• Makes decisions that impact the work of our business, the achievement of organisational objectives, and financial performance.

Complexity:

• Has a broad business understanding and deep understanding of their specialism.
• Performs highly complex work activities covering business, technical, financial and quality aspects.
• Contributes to the implementation of corporate policy and strategy.
• Creatively applies various business, technical and management principles.

Business Skills:

• Absorbs complex information and communicates effectively at all levels to technical and non-technical audiences.
• Manages and mitigates risk.
• Understands the implications of new technologies.
• Demonstrates clear leadership.
• Understands and communicates industry developments and the impact of technology across the portfolio.