Director, Enterprise Payments Network Management

Join American Express as a Director, Enterprise Payments Network Management.

At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.

About Network & Acquiring Solutions: The Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise.

How you will make an impact in this role: This newly created role of Director, Enterprise Payments Network Management is an exciting opportunity to establish and lead the strategic management and optimization of our treasury banking relationships and non-bank payments partners.

The Director, Enterprise Payments Network Management will oversee the strategy, performance, and compliance of our global bank and non-bank partners within the payments network to ensure efficient, seamless, and optimized money movement for payment use cases across the enterprise.

Key Responsibilities

• Establishment of the new function: Develop the strategy and vision for the Enterprise Payments Network Management function.
• Network management strategy: Create comprehensive inventory of existing payment partner relationships globally.
• Strategic relationship management: Negotiate contracts, fee schedules, and service level agreements with new and existing partners.
• Payments network design and oversight: Evaluate existing third-party relationships against business needs.
• Operational performance and optimization: Assess operational and performance metrics to monitor, benchmark, and optimize the performance of the partners.
• Risk management and compliance: Ensure the participants in the payments network operate in compliance with all applicable regulations.
• Industry engagement and expertise: Develop strategy for engagement and participation in industry forums and governing bodies.

Minimum qualifications

• Relevant experience: Minimum of 10 years’ experience in global bank payments.
• Network management experience, including building partner management framework, assessment and optimization of third-party partners.
• Leadership: Experience leading a team of direct reports day to day operations, coaching, and overseeing performance indications.
• Regulatory expertise: Strong understanding of the regulatory landscape affecting payment systems.
• Payment scheme expertise: Proven experience with payment schemes and their compliance requirements.
• Enterprise Program management: Demonstrated ability to lead and manage comprehensive programs in partnership with key stakeholders at an Enterprise level.
• Passion for results: Passion to drive execution and deliver results in a fast-moving and innovative environment.
• Analytical mindset: Strong analytical and problem-solving skills with a proactive approach to resolving issues and implementing process improvements.
• Highly collaborative: Ability to collaborate with and build strong relationships with internal and external stakeholders.
• Executive communication: Ability to effectively communicate and inspire decision making comfortably with C-suite stakeholders.
• Effective negotiator and influencer: Ability to influence key partners and executive stakeholders.

We back you with benefits that support your holistic well-being so you can be and deliver your best.

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements
• Generous paid parental leave policies
• Free access to global on-site wellness centers
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities