Overview

At World Travel Protection (WTP), protecting people is our priority. We take care of corporate and leisure travellers, helping them avoid risks before they escalate and providing them with immediate access to the right experts when an emergency happens while travelling.

Our extensive experience in global travel risk management positions us as the go-to-choice for travellers worldwide. Trusted by globetrotters, corporate risk managers, and organizations around the world, we specialise in preparing travellers for potential threats and offering assistance when they need it most.

WTP is part of Cover-More Group, the third largest provider of travel insurance and assistance in the world, operating in 16 countries across five continents from New Zealand to the USA. WTP & Cover-More Group are a subsidiary of Zurich Insurance. WTP operates in a niche space within Zurich and Cover-More Group, providing Travel Risk Management services on behalf of our clients to travellers worldwide.

So, what’s our mission?

Protecting travellers – and supporting those responsible for their safety – is our business. We operate 24 hours a day, seven days a week from our 3 operation centres in Australia, Canada, and the United Kingdom, responding to the cries for help we receive from travellers across the globe.

Job title and scope

Director of Global Provider Networks — lead the strategic development and operational excellence of our global provider network.

Responsibilities

• You’ll define and execute the global provider network strategy, ensuring alignment with business goals and delivering measurable improvements in service quality and cost efficiency.
• You’ll oversee the performance of our global network, managing delivery outcomes, service levels, and financial targets across diverse geographies and provider types.
• You’ll lead the post-acquisition integration of two provider network teams into one unified global function, aligning processes, systems, and people.
• You’ll design and implement a new organisational structure, roles, and governance model for the integrated networks team. Champion change management initiatives to foster engagement and adoption.
• You’ll design and implement a Global Network Operating Model, introducing best-in-class processes, governance frameworks, and protocols to elevate the customer experience.
• You’ll lead global cost containment initiatives, identifying opportunities for savings through strategic partnerships, pricing models, and performance-based contracting.
• You’ll collaborate with internal stakeholders and external providers, building strong relationships and ensuring seamless integration of network operations with broader business functions.
• You’ll continuously improve network capabilities, leveraging data insights, market intelligence, and innovation to enhance service delivery and brand reputation.

What we’re looking for

• You’ll have demonstrated senior leadership experience in a complex, global environment—ideally within the assistance, healthcare, or travel risk management sectors, where you’ve led teams and driven transformation.
• You’ll possess strong commercial and financial acumen, with the ability to manage large-scale budgets, negotiate provider contracts, and deliver measurable cost savings without compromising quality.
• You’ll have experience leading and inspiring global teams, using coaching, mentoring, and structured development plans to build capability, drive engagement, and foster a high-performance culture.
• You’ll have experience applying critical thinking and sound judgment to solve complex operational challenges, especially in high-pressure or time-sensitive situations where customer outcomes are at stake.
• You’ll be proactive in approach, solutions-focused and focussed on continuous improvement, identifying inefficiencies and implementing scalable, sustainable enhancements to systems and processes.
• You’ll be able to communicate with clarity and influence, building trusted relationships across cultures and functions, and representing the business with credibility to clients, providers, and industry bodies.
• You’ll have experience championing ethical leadership and inclusion, promoting a safe, respectful, and values-driven workplace that reflects our commitment to optimism, care, reliability, determination, and togetherness.

Why join us

We value optimism, caring, togetherness, reliability, and determination. We have more than 2900 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Benefits and flexibility

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. This is an extremely exciting time for us at World Travel Protection, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community. We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme.

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

We Also Offer Some Fantastic Benefits

• Travel insurance
• Health insurance
• Life insurance
• Income protection
• Company subsidised pension
• 25 days annual leave
• Short term incentive plan
• Employee reward and recognition scheme
• Flexible working opportunities
• Competitive family and parental leave programme
• Employee assistance program
• Fitness reimbursement scheme
• Volunteering leave
• Online learning and training opportunities
• Professional membership
• Work anniversary leave

Apply today and let’s go great places together!

LI-Hy