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Job Title: Director of Employment Services

Location: Hybrid (Lynn, MA)

Schedule: Flexible hybrid model – at least 2 days/week onsite in Lynn

About NAAM

The New American Association of Massachusetts (NAAM) is a nonprofit serving immigrants and refugees through employment programs, ESOL classes, youth services, and legal support. We are client-centered and holistic: we tackle language barriers, skills gaps, childcare, transportation, and wellness challenges so newcomers can build confident, self-sufficient lives.

Position Overview

The Director of Employment Services leads our two flagship programs—ESSP (state-funded job-readiness for Department of Transitional Assistance clients) and CRES (federally funded employment services for ORR-eligible refugees)—and will design new initiatives as funding grows. You will steer strategy and day-to-day operations, supervise a multidisciplinary team, ensure data-driven quality and compliance, and cultivate partnerships with employers, funders, and community agencies.

KEY RESPONSIBILITIES

Program & Quality Management

• Develop and refine SOPs, workflows, and service-delivery standards across ESSP, CRES, and future programs.
• Monitor goals, outcomes, and contract deliverables; prepare for funder audits and site visits.
• Coordinate seamlessly with ESOL, youth, legal, and wellness teams to deliver wrap-around support.
• Hire, train, and coach employment specialists, case managers, and interns; conduct regular performance reviews.
• Foster a supportive, trauma-informed culture that values healthy work–life boundaries while meeting occasional urgent deadlines.

Client-Centered Service Design

• Ensure holistic case plans that address English acquisition, skills training, childcare, transportation, and health/behavioral-health barriers.
• Step in on complex cases and model high-quality, culturally responsive practice.

Employer & Community Engagement

• Build pipelines with local and regional employers; tailor placement and retention strategies to workforce needs.
• Represent NAAM in workforce coalitions, job fairs, and partner meetings.
• Oversee accurate data capture and analysis in Salesforce (or similar CRM); train staff on digital tools.
• Produce timely narrative and quantitative reports (monthly/quarterly/annual) for state and federal funders.
• Use data insights to drive continuous improvement and inform grant proposals.

Budget & Grants

• Develop, monitor, and manage program budgets in collaboration with NAAM’s fiscal team.
• Track expenditures, reconcile budgets, and ensure responsible use of program funds.
• Facilitate payments to vendors and adjust budgets as needed to reflect programmatic changes.
• Contribute to grant writing, budget justifications, and advocacy for new funding.

Who We’re Looking For

• 3+ years in employment services/workforce development; 1+ year supervising staff.
• Bachelor’s degree in Social Work, Education, Public Admin, or related field.
• Proven record serving immigrant/refugee communities and navigating government contracts.
• Tech-savvy: comfortable with CRMs (Salesforce a plus), Excel/Sheets, and virtual collaboration tools.
• Calm, humorous, and motivational under pressure; committed to staff well-being.
• Multilingual skills and trauma-informed training are big pluses.

What We Offer

• Competitive pay including paid holidays, generous PTO, and a flexible hybrid schedule.
• Future salary-increase potential tied to program expansion, new grants, and performance.
• A warm, collegial team that values innovation, empathy, and growth—yours and our clients’.

To Apply

Email your résumé and a brief cover letter to Natasha Soolkin at natasha.rcam@gmail.com. Tell us what excites you about holistic, client-centered employment work and how you’ve led teams to success.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Non-profit Organizations

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