Overview

Our client is a contemporary private members' club in the heart of London, offering an elevated hospitality experience and a curated environment for ambitious, culturally engaged professionals. With world-class facilities, a beautifully designed restaurant and lounge, and a strong calendar of events, the club attracts a diverse and discerning membership drawn from business, the arts, media, and beyond. The space is both a hub for connection and a sanctuary for creativity, a place where ideas, people, and experiences come together in a setting that values excellence, discretion, and community.

The Role

The Director of Membership will lead the overarching strategy for growing, engaging, and retaining a high-quality membership community. The role demands a commercially minded, purpose-driven individual with experience in scaling communities, driving retention, and delivering measurable impact. Working closely with the SLT (COO, Commercial Director etc) you’ll take full ownership of the membership function and help evolve the offering to remain best-in-class within the purpose-led business space.

Responsibilities

• Develop and deliver the overall membership strategy, including acquisition, retention, and engagement.
• Own the end-to-end membership journey, from onboarding and renewal to satisfaction and loyalty.
• Drive revenue growth through membership sales, business development, strategic partnerships, and group opportunities.
• Lead and mentor the membership team to deliver exceptional performance and service.
• Analyse membership data and trends to inform strategic decisions and continuously improve the offer.
• Create and refine membership packages that appeal to a high-calibre, luxury-focused audience.
• Build and nurture relationships with prospective and existing members through regular touchpoints and events.
• Collaborate across departments to align programming, hospitality, and community engagement.
• Represent the club at external events and within relevant networks to attract new members.
• Maintain accountability for membership P&L, KPIs, and reporting to senior leadership.

Essential experience

• Minimum 5 years of senior-level experience in membership, community, or commercial roles.
• Proven track record in delivering strong growth, retention, and member engagement strategies.
• Solid understanding of the impact, sustainability, or purpose-driven business space.
• Demonstrable commercial and analytical ability with experience owning a P&L.
• Excellent relationship-building and stakeholder management skills.
• Passion for social/environmental change and community-building.

Bonus experience

• An existing network within the sustainability or social impact ecosystem.
• Previous experience working in a high-profile or exclusive membership-based organisation.
• Comfort with speaking at and hosting events and representing a brand externally.
• Ability to introduce fresh programming ideas and new revenue opportunities.

Location

Location: London (Hybrid)

Start Date

Start Date: ASAP

At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.

Seniority level

• Director

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Hospitality, Golf Courses and Country Clubs, and Events Services