Director of People and Operations (12 month FTC)

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About The Role

We’re looking for a Director of People and Operations to join our team on a 12-month fixed term basis, leading our People and Operations functions. This role is ideal for someone who thrives in fast-paced startup environments and is passionate about building high-performance cultures that drive business success.

Reporting directly to Michael, one of our co-founders, you will work closely with our wider operations team and leadership across the business. This is a hands-on role where you’ll have the opportunity to make a significant impact on our organisational development and operational excellence. This is a 5 days per week role, with the expectation that you would be in our London office 3 days a week. There is an opportunity for this position to transition into a long term role in the wider business after the initial 12 month period.

Location: London, United Kingdom

About You

We'd like to hear from you if you meet the following criteria:

• You currently work in a startup, across an operational or commercial role, with 7+ years experience
• You have led organisational change initiatives or supported rapid scaling in some capacity
• You enjoy fast-paced work and thrive on ambiguity
• You can build trust quickly and handle sensitive/confidential matters with discretion
• You are pragmatic, a problem solver and comfortable balancing being people-focused with making tough business decisions when needed
• You share in our mission to transform clinical trials

What You'll Be Responsible For

Team Coaching and Development

• Lead, manage and coach the People and Operations team, ensuring delivery of responsibilities below; ultimately accountable for team performance and impact

Organisational Strategy

• Collaborate with co-founders, the executive team and talent function on organisational planning and strategy
• Own headcount planning and review processes with Exec, Finance and Talent
• Drive organisation change management where required
• Lead people data, insights and analysis, including employee surveys, to inform retention, engagement and performance metrics
• Oversee salary banding, market reviews and remuneration decisions at review periods

People Operations and Wider Projects

• Oversee operational delivery of people initiatives with People Partners
• Process improvement and automation to streamline People operations
• Roll out learning and development initiatives, including manager training
• Lead onboarding review and optimisation for new hires
• Own core HR systems and processes
• Develop and roll out benefit strategies

People Partnering

• Oversee people partnering with a focus on team development and growth needs
• Embed management best practices and a culture of continuous feedback and coaching
• Manage employee relations issues, conflict resolution and disciplinary processes if needed
• Ensure HR policies comply with legal requirements
• Oversee performance management, including coaching, reviews, remuneration and promotions
• Support career pathways and progression for teams

Business Operations

• Line manage the Office Manager (London) and IT security/operations, coordinating with the product team and outsourced IT vendor

What We Offer (UK)

We reward the people building the future of clinical research.

• Competitive salary
• £1,000 annual Learning & Development budget for courses, certifications, and conferences

Health & Wellbeing

• £60 monthly wellness allowance
• Access to gym and retail discounts through Happl

Culture & Connection

• Regular company events and team gatherings (virtual and in-person)
• Charity partnerships and volunteering opportunities
• Work with a team dedicated to changing healthcare for the better

Our Hiring Process

We believe hiring should be transparent, respectful of your time, and give you a real feel for Lindus Health. Here’s what to expect:

• First interview with Gaby (VP People and Operations) – 30 minutes
• Functional take-home task, presented at interview with Gaby and Michael – 45 minutes
• Values interview with the Co-Founders – 30 minutes

We try to arrange for at least one interview to be in-person so you can see our office and meet more of the team.