Join to apply for the Director of Service Operations role at Avanti Communications

Join to apply for the Director of Service Operations role at Avanti Communications

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Lead the Future of Service Excellence – Join Avanti as Director of Service Operations

At Avanti Communications, we’re redefining connectivity through cutting-edge satellite technology—delivering high-throughput Ka-band services across EMEA. With a fleet of state-of-the-art HYLAS satellites and a pioneering approach to multi-orbit satellite connectivity, we provide “GEO where you need it, when you need it.”

Our bold ‘Be More’ philosophy powers our mission: to close the digital divide, support global resilience, and create an environment where innovation and people thrive. That’s why we were proudly named Best Place to Work in 2024.

The Role: Director of Service Operations

We are looking for an accomplished and visionary Director of Service Operations to lead the evolution of Avanti’s service delivery and internal IT landscape. Reporting to the CTO, this critical leadership role is accountable for delivering operational excellence across Avanti’s global satellite network—owning NOC performance, customer service delivery, and internal IT operations. In addition, the Director of Service Operations will lead the modernisation of our OSS tooling landscape, working closely with the Engineering team to transform network operations into a unified, scalable, and customer-centric platform.

You’ll drive strategy, transformation, and measurable impact—shaping how we deliver new services, scale operations, and support world-class customer experiences. If you're passionate about service innovation, process-driven cultures, and making tech a competitive advantage—this role is your next big move. You will also be expected to define and execute a bold vision for transforming operations through automation, AI, and digitisation—leveraging modern platforms to drive efficiency, resilience, and customer excellence at scale.

Service Delivery & Customer Experience

• Lead seamless customer service delivery and coordinate deployment planning.
• Align service capabilities with customer needs across Sales & Engineering.
• Drive improvement in NPS and customer satisfaction metrics.
• Ensure SLA adherence and deliver impactful performance reporting.
• Act as senior escalation point and champion cross-functional service delivery.

Service Management

• Oversee the Avanti NOC and drive KPIs as the process owner for incident and change management.
• Lead internal IT and shared services teams, ensuring business alignment and user satisfaction.
• Elevate the customer-facing service management experience with professionalism and consistency.
• Analyse metrics and drive process improvement and automation opportunities.
• Collaborate with Engineering to improve resilience, with a focus on root-cause resolution.
• Foster a robust feedback loop for customer-centric innovation.

Compliance & Risk

• Own cyber security strategy and ensure compliance with ISO and other frameworks.
• Implement disaster recovery plans and risk mitigation strategies.
• Manage quality systems and industry-standard certifications.

Leadership

• Inspire and lead multidisciplinary, distributed teams with clarity and purpose.
• Foster a high-performance, inclusive, and growth-focused culture.
• Engage C-level stakeholders and provide strategic IT and service operations guidance.
• Contribute to Avanti’s long-term strategy with a strong voice at the executive level.

• Bachelor’s degree in IT, Computer Science, Engineering or related field (Master’s or PhD preferred).

• Senior leadership experience in IT operations, service delivery, or NOC within a tech or telecoms company.

• Proven track record in leading digital transformation through automation, AI, and service scaling.

• Strong background in people leadership, distributed teams, and stakeholder engagement.

• Hands-on experience with ServiceNow or equivalent ITSM platforms and ITIL-based workflows.

• Familiarity with network and service orchestration platforms such as Skyline DataMiner, Netcracker, or Blue Planet.

• Understanding of security, compliance, and enterprise risk frameworks.

• Experience engaging with executive stakeholders.

• Strong financial management and budgeting acumen.
• Familiarity with satellite technologies and operations.

What’s In It for You?

• Matching pension contributions up to 6%
• Flexi Time and hybrid working (2 days in the office)
• E-learning and professional study support
• Recognition schemes, team events, and more

Ready to make your mark in the satellite industry and lead operational excellence at scale?

Apply now and lead the way at Avanti—where you can truly ‘Be More’.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Telecommunications

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