Overview

Director, Product Design Ops/QA role at WPP Media.

Role focuses on ensuring web applications, user interfaces, and digital experiences are built to high standards, aligning with design specifications and user expectations. Identifying, debugging, and resolving design inconsistencies, usability issues, and user experience flaws before production.

Responsibilities

• Review digital product implementations to ensure fidelity to design specifications, identifying inconsistencies in layout, typography, spacing, and interaction patterns.
• Conduct manual and automated visual regression testing to detect unintended UI changes across breakpoints and platforms.
• Identify and debug usability issues, interaction inconsistencies, and performance bottlenecks that impact the user experience.
• Validate accessibility compliance, ensuring adherence to WCAG standards and best practices.

Collaboration

• Work closely with front-end developers to troubleshoot and resolve UI/UX issues, providing detailed feedback and solutions.
• Partner with designers to refine design specifications, ensuring they are clear, implementable, and optimized for real-world usage.
• Collaborate with product managers to prioritize and address critical design issues that impact usability and user satisfaction.
• Establish and maintain documentation of design QA processes, best practices, and known issues for ongoing reference.

Process & Automation

• Define and implement a robust design QA workflow, integrating automated UI testing tools (e.g., Storybook, Percy, Chromatic) into the development pipeline.
• Advocate for a shift-left testing approach, embedding QA practices earlier in the design and development cycle.
• Continuously refine testing methodologies, leveraging emerging tools and frameworks to improve efficiency and coverage.
• Conduct usability testing sessions to gather real-world insights and validate design decisions.

Skills and Experience

• Proven experience in design QA, front-end development, or UI/UX testing, with a strong portfolio demonstrating attention to detail and problem-solving abilities.
• Expertise in HTML, CSS, JavaScript, and modern front-end frameworks, enabling effective debugging and troubleshooting.
• Proficiency in design tools like Figma, Sketch, or Adobe XD for assessing implementation accuracy.
• Experience with automated testing tools (e.g., Selenium, Cypress, Storybook, Percy, Chromatic) for UI validation.
• Strong understanding of responsive design, accessibility standards (WCAG), and usability best practices.
• Familiarity with version control systems (e.g., Git) and Agile development workflows.
• Excellent communication and collaboration skills, with the ability to provide clear, constructive feedback to cross-functional teams.
• A passion for delivering flawless, high-quality digital experiences that enhance user engagement and satisfaction.

Life at WPP Media & Benefits

WPP Media is committed to investing in employees to help them do their best work, with opportunities for growth and access to the global WPP Media & WPP networks. Benefits include competitive medical, retirement plans, vision and dental insurance, paid time off, partner discounts, and mental health awareness days. WPP Media is an equal opportunity employer and fosters a culture of respect where everyone has equal opportunities to progress.

We operate with a hybrid model, with teams in the office around four days a week. If you require accommodations or flexibility, discuss this with the hiring team during the interview process. UK-based role and right to work in the location required. Please read our Privacy Notice for more information on how we process the information you provide.

Seniorities

• Mid-Senior level

Employment type

• Full-time

Job function

• Product Management and Marketing

Industries

• Advertising Services