Overview

Director, Product – Payments Funds In (EMEA, APAC, MEPA) – London. Join Western Union to lead the regional execution and evolution of the funds-in payments strategy across EMEA, APAC, and MEPA. This role oversees a high-performing product team focused on expanding and optimizing the network of payment methods to drive near- and long-term growth. As a key member of the global Payments Product organization, you will shape and execute strategic initiatives that deliver innovation, efficiency, and market competitiveness, enabling seamless, compliant, and cost-effective customer experiences across the region.

Western Union powers your pursuit. This role requires building a best-in-class remittance payments platform and solidifying Western Union’s leadership in global money movement.

Role Responsibilities

• Lead and mentor a team of product managers responsible for the full product lifecycle—from ideation, discovery, and solution design to development, testing, launch, and ongoing optimization. Prioritize work for junior team members and direct the team’s efforts around run, grow, and transform initiatives.
• Drive the regional funds-in payments roadmap, making strategic priority decisions informed by market research, customer insights, and business goals.
• Shape and evolve the way of working for the product team by establishing high-performing stakeholder relationships with adjacent functions, and by refining agile and end-to-end PDLC practices.
• Create conditions for product teams to thrive by shaping people/talent, process/procedure, product, and technology strategy. Ideate and pilot innovative ways to fulfill the product mission.
• Own the product/platform roadmap and continuously make priority decisions based on business cases, market, user, and customer impacts. Manage total cost of ownership and establish market positioning objectives for complex products and platforms.
• Educate the product team and stakeholders on the vision, mission, current and future state of products and platforms.
• Define and track KPIs and OKRs, regularly reporting to senior leadership on performance and strategic direction.
• Act as a change agent and driver of innovation.

Role Requirements

• 7–10 years of product management experience in financial services—preferably within payments—plus 5+ years managing teams.
• Strong ability to leverage customer insights, market trends, and data to inform and execute product strategy.
• Undergraduate or graduate degree in business, engineering, or a related field.
• Excellent leadership, communication, and stakeholder management skills.
• Proven expertise in both strategic and tactical product management, with hands-on experience in agile methodologies and full end-to-end PDLC.
• Strong project management skills, including planning, coordination, and execution across complex initiatives.
• Experience in market research and identifying opportunities for product innovation and expansion.
• Excellent writing and communication skills.
• Robust technological background and proven problem-solving abilities with a solid understanding of technology and business processes.
• Track record of driving measurable impact through product delivery and team development.

Benefits and Employment

Western Union offers a hybrid work model. Location: London, United Kingdom. Benefits include health insurance options, life insurance, and a contributory pension plan. Estimated job posting end date: 10-23-2025. Details may be updated if the deadline is extended or the role is filled.

Equal Employment Opportunity

Western Union values an inclusive culture and does not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company provides accommodation to applicants during the recruitment process, following applicable laws.