At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Production Management organization requires a highly qualified leader who can bring technical competencies as well as leadership to matters regarding Technology Resilience practices across the Enterprise.

How will you make an impact in this role?

This role will lead the Technology Resilience team to ensure compliance with U.S. and Global Regulations regarding Disaster Recovery and Operational Resilience. This role will interface with all Enterprise partners across the three lines of defense including Risk Management (GRC), Control Management and Operational Excellence, Audits, as well as Domestic and International regulators.

The successful candidate will interface with colleagues around the company and around the globe in all functions.

Key Responsibilities:

• Oversees and mentors a team of Technology Resilience colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity for individuals and teams through mentoring, feedback, and metrics, and ensuring adherence to best practices and standards
• Provides direct leadership and coaching to teams, supporting training and development of best practices
• Transform direct team and fellow technologists to a mindset of resilience. Leveraging Operational Resilience practices, ensure that relevant third parties are reviewed for adherence to the regulations.
• Manages resource allocation, project timeline, and budget for projects, ensuring alignment with organizational goals
• Ensure that all areas of Technology are delivering on the standards set forth by the Business Disruption policy and associated standards.
• Partners with second- and third-lines of defense to ensure all applicable regulations are being met.
• Provides leadership and strategic direction to the Technology Risk & Control function, aligning with the organization's mission, vision, and business objectives
• Conducts comprehensive risk assessments, ensuring thorough evaluation of risks and accurate, actionable reporting to executive leadership
• Develops and implements risk mitigation strategies to protect the organization's technology infrastructure and support long-term business strategies
• Directs and oversees the identification and evaluation of controls and adherence to controls, ensuring comprehensive risk management across the organization
• Oversees the enhancement and implementation of risk management frameworks and documentation, ensuring standardization and consistent application across the organization
• Guides training and development programs to enhance the skills and knowledge of the Technology Risk & Control team, ensuring continuous professional growth and effective risk management
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives

Minimum Qualifications:

• Bachelor's Degree in Computer Science, Information Systems, Cybersecurity, and/or comparable experience; advanced degree or professional certification preferred
• Advanced knowledge of global technology standards and applicable regulations
• Expertise in enterprise risk management with an emphasis on operational risk management and technology risk
• Expertise in Operational Resilience, Business Continuity Management and Technology Resilience / Disaster Recovery principles
• Experience in technology risk & control and information security
• Experience in Operational Resilience, Business Continuity Management and Technology Resilience / Disaster Recovery
• Experience in third-party risk management
• Experience in processing regulatory requirements and compliance standards in the technology sector
• Experience with Business Continuity / Disaster Recovery tools such as ServiceNow, Archer, MetricStream, Fusion
• Experience working with auditors and/or regulatory examiners
• DORA (Digital Operational Resilience Act)
• ORMCM

Key requirements

Technology Risk Experience

• Controls (including RCSA Process)
• Regulations
• Disaster Recovery

Under regulations, must have:

• Disaster Recovery experience
• Incident Problem & Change Management

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.