OverviewJoin to apply for the Dispute Resolution Case Handler role at COMPUTERSHARE INVESTOR SERVICES PLC.The Deposit Protection Service (DPS), a division of Computershare, manages one of three Tenancy Deposit Protection Schemes across the UK. These government-approved schemes are designed to securely safeguard tenants deposits in accordance with legal requirements throughout the duration of a tenancy.We’re pleased to offer a 12-month fixed term contract for the role of Case Handler. You’ll play a vital role within our Dispute Resolutions Team, managing cases for the Deposit Protection Scheme (DPS) on behalf of the UK Government. There may be an opportunity to extend the contract based on performance. This is an exciting entry point into financial services and integral to the team’s success. Location: Bristol (Hybrid). You’ll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for part of your week. Learn more about our flexible work culture at computershare.com/flex.Contract: 12-month fixed term, with potential extension depending on performance. Salary: £23,860. Hours: 35-hour week, Monday to Friday. Location: Bristol office (Bridgewater Road, BS13 8AE) within a reasonable commute.ResponsibilitiesProgressing each dispute case by gathering evidence and compiling hard or electronic files to pass to adjudicatorsIssuing adjudicator decisions to involved parties and making payments according to those adjudicators’ decisionsLogging each dispute transaction accurately, including evidencing emails, statutory declaration notices, and ensuring follow-up actionsEnsuring the accuracy of all transactions to support the smooth function of dispute files and reduce transactional lossesMaintaining a strong customer focus, quality, and regulatory compliance in all activities to encourage customer retentionWhat you will bring to the roleStrong administrative skills and attention to detailProficient in Microsoft OfficeEager to learn, adaptable, and a problem-solverExcellent communication, with email skillsWell-organised and able to meet deadlinesBasic understanding of the industry and organisationFlexible and professional approachAble to handle cases impartiallyWorks well independently and as part of a teamRewards designed for youFlexible work options to help you balance work and lifestyleHealth and wellbeing rewards tailored to support you and your familyOpportunity to invest in our business with company contributionsExtra rewards such as recognition awards, team events, and career developmentOurs is a welcoming and close-knit community with experienced colleagues ready to help you growLNKD1_UKTJ #J-18808-Ljbffr