Job Description

We have an exciting new opportunity for a Document Checking Team Lead to join the A&O Shearman Belfast office.

If you have a background in people management with a passion for client service, we would love to hear from you! Apply today via the link below or reach out to me at Janet.Walsh@aoshearman.com for more information.

What you will do

The role of the Team Lead is to oversee the day-today operation and people management of the Document Checking department, ensuring a high level of service delivery 24/7.

This will include:

Line management

• Managing the team effectively by conducting individual feedback sessions, one-on-one meetings and regular team meetings
• Managing and reviewing staff training and development
• Monitoring the high performance of team members
• Engaging in conversations about process improvements and more efficient work methods
• Organising appropriate resourcing for absences
• Inducting new staff into the department and leading the recruitment process for any vacancies

Service delivery

• Maintaining a high level of service which exceeds client expectations
• Addressing service failures, recommending solutions, and escalating issues as required
• Ensuring continuity of service
• Proactivity in managing team capacity with the ability to react quickly and appropriately to changes in client and business needs

Specific departmental responsibilities

• Consulting with Document Expert to provide feedback and guidance to the team on technical points
• Working closely with colleagues to ensure smooth handover at start and end of shift
• Overseeing larger projects within Document Services
• Developing technical knowledge through training and work-shadowing as appropriate

What you will have

• Thorough understanding of what exceptional client service looks like
• Successful record in people management in a professional services setting
• Ability to build strong relationships and communicate with a range of stakeholders at all levels
• Experience of working in a busy deadline-driven environment, preferably 24/7
• Strong planning and organisational skills, with demonstrated ability to multitask, work effectively and manage personal deadlines
• Commitment to continuous service improvement and innovation
• Flexibility to travel to the London office to meet with the team

What we can offer you

At A&O Shearman, we recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, mental health resources and free apps, health and wellbeing services including GP service, emergency back-up care support, parental and special leave, online discounts and lifestyle management services.

Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required.

We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic.

We recognise the value of flexible working and embrace hybrid working, allowing our people to work from home up to 40% of their working time. We do however remain committed to working together in person for the remaining 60% of time so that we can learn, grow and succeed together.

Please note this role is based in the A&O Shearman Belfast office, with an onsite presence required in line with our hybrid working policy.

If this role is not of interest we may have another suitable opportunity here for you at A&O Shearman! Visit our careers portal at A&O Shearman Careers and submit your CV to our Talent Network to be notified when the perfect opportunity becomes available.