Overview

Dynamics 365 Product Owner. Hybrid – 2 days in office (Pocklington). 60k Base + Great Benefits.

Our client, a leading UK IT solutions and services provider, is seeking a Dynamics 365 Product Owner to take full ownership of their internal CRM platform. Acting as the subject matter expert for Dynamics 365 Sales, you’ll drive best practice, manage the development roadmap, and ensure the platform delivers maximum value to the business.

Responsibilities

• Own and manage the internal Dynamics 365 platform, including configuration, updates, and roadmap planning
• Act as the go-to expert for D365 Sales, championing adoption and best practice
• Gather, document, and translate business requirements into user stories, functional specifications, and process flows
• Manage and prioritise the CRM change backlog in collaboration with development teams
• Coordinate upgrades, testing, and release cycles with internal and external teams
• Ensure alignment of CRM functionality with sales, marketing, and operational processes
• Promote innovation through adoption of new Microsoft technologies and platform features

About You / Qualifications

• You’re an experienced Dynamics 365 Product Owner, Project Manager, or Business Analyst with a deep understanding of CRM systems
• Proven track record of gathering requirements, managing development pipelines, and driving user adoption
• Expertise in D365 CRM, with hands-on experience in configuration and optimisation
• Strong requirement-gathering and stakeholder management skills
• Ability to define and deliver a clear product vision and roadmap
• Experience leading cross-functional teams and coordinating with technical resources
• Familiarity with the Power Platform (Power Apps, Power Automate, Power BI), Dataverse, and API integrations
• A user-focused approach, ensuring solutions are intuitive, impactful, and aligned with business needs

About the Employer

Certus Recruitment Group is an established and experienced specialist consultancy providing sales, marketing, and IT recruitment services to the technology community throughout the UK, Europe, North America, and Australia.