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Our client is a growing and ambitious retail brand based in the Southwest, with a strong focus on e-commerce, customer experience, and innovation. They pride themselves on fostering a collaborative, commercially driven culture with a commitment to quality, creativity, and growth. With an exciting roadmap ahead, they are now looking for an experienced and proactive E-commerceExecutive to help scale their digital performance.

The Role

As E-commerce Executive, you’ll be instrumental in driving the performance of the company’s online store, ensuring a seamless, engaging and commercially effective customer journey. You’ll sit at the heart of the business’s digital strategy - collaborating with marketing, creative, merchandising and fulfilment teams to optimise product visibility, site functionality, conversion rates and digital campaigns.

This is a hands-on, fast-paced role suited to someone with a blend of commercial awareness, digital marketing know-how, and a passion for driving results through continuous optimisation and data-led decision making.

What You’ll Be Doing

• Manage online merchandising, promotions, and product placement to maximise sales
• Analyse website performance, user behaviour and sales data to drive improvements and conversions
• Maintain and execute an e-commerce trading calendar aligned with seasonal events, launches and campaigns
• Ensure high standards in UX, navigation, and functionality across the online store
• Collaborate with fulfilment, design, marketing, and external agencies to ensure smooth delivery and brand consistency
• Run A/B testing and CVR optimisation projects to boost engagement and conversion
• Support and contribute to CRM, SEO, affiliate, and paid marketing campaigns
• Ensure the website reflects brand values and delivers consistent, high-quality messaging
• Use analytics tools to report on site performance, ROI, and customer behaviour
• Stay up to date with e-commerce trends and recommend new tools or strategies for growth

What We’re Looking For

You’re a commercially minded digital professional who’s confident working across web platforms, data insights, and customer experience. You have a natural curiosity for improving performance and the technical awareness to implement smart solutions.

• Experience working with e-commerce platforms - ideally Shopify
• Familiarity with email marketing tools like Klaviyo
• Good understanding of UX principles, conversion optimisation and website analytics
• Comfortable working cross-functionally and managing agency partners
• Strong attention to detail and ability to deliver at pace
• Background in digital marketing or tech is advantageous

Why You’ll Love This Role

• A flexible, hybrid working setup based near Totnes
• The opportunity to directly shape the company’s online growth and customer experience
• A supportive team and a collaborative, open-minded culture
• Clear scope for career progression and skill development
• Competitive salary, with room to flex for candidates bringing additional value