Overview

Somerce (somerce.com) is the UK’s leading TikTok Shop and social commerce agency. We power growth for beauty, lifestyle and DTC brands, delivering high-performing TikTok Shop solutions—from live production to catalog management and full-funnel campaigns. We are seeking a commercially minded Ecommerce Manager to own end-to-end shop performance across multiple clients and drive ambitious growth targets.

Responsibilities

• Trading and Performance — Own daily, weekly and monthly performance for a portfolio of TikTok Shops; analyse GMV, AOV, CTR, conversion and refund rates to identify growth opportunities; optimise product listings, bundles, pricing and promotions to maximise ROI; build and deliver promotional calendars, flash sales and campaigns; collaborate with TikTok Shop account managers to secure traffic incentives and early access deals.
• Shop Operations — Manage product catalogs, including new product uploads, imagery, titles and descriptions; ensure listings comply with TikTok Shop rules to avoid takedowns; coordinate with clients on inventory planning; troubleshoot issues quickly with TikTok to resolve shop or product problems.
• Collaboration and Planning — Align with Account Management on client targets and budgets; feed trading insights to Creative and Live teams; collaborate with the Affiliate team to grow creator participation on key campaigns.
• Reporting and Insight — Build weekly and monthly performance reports with actionable recommendations; present insights to clients and highlight opportunities; track competitor activity and stay ahead of category and platform trends.

Location

London (Hybrid, 3 days in office, 2 remote).

Requirements

Must Have

• Proven experience as an Ecommerce Manager or Ecommerce Trading Manager or Merchandiser with at least 3 years of experience
• Strong understanding of ecommerce metrics including conversion, CTR, GMV and margin and how to influence them
• Highly data driven with excellent analytical skills and ability to turn insight into action
• Thrives in a fast-paced, high-growth environment where priorities can change quickly
• Excellent communication skills and confidence presenting to clients and internal stakeholders

Nice to Have

• Hands-on experience with TikTok Shop or other marketplaces like Amazon or Shopify
• Experience running promotional calendars and trading campaigns
• Beauty, lifestyle or DTC category experience
• Advanced Excel or Google Sheets skills

Benefits

Why Join Somerce

• Be part of the future of commerce — building the UK’s most advanced TikTok Shop operation with hundreds of live hours and millions in GMV each month
• Work with exciting brands—from challenger beauty brands to global household names—and shape the future of social commerce for our clients
• Growth and autonomy — own trading strategy, build processes and directly impact client success
• Culture — entrepreneurial, collaborative and performance-driven. We move fast, celebrate wins and value ideas from everyone.

Perks

• Hybrid working with Manchester studio and remote flexibility
• 28 days holiday plus bank holidays
• £50 monthly wellness allowance
• Regular team socials and events
• Opportunity to grow with Somerce as we expand internationally