Location: East London (Hybrid with 2-3 days per week in the office)

Salary: £40,000-£50,000 (depending on experience)

Honest Dog Company is a dog supplement company focused on clean label, efficacy, and taste. In just 2.5 years we’ve grown from a bedroom brand to one of the fastest-growing pet brands in the UK - now processing over 6,000 orders a month across multiple channels.

We’re looking for our first full-time in-house hire: a Marketplace & Operations Manager to work directly alongside our founder. You’ll help run the day-to-day of the business so the founder can focus on growth. This role is perfect for someone who’s ambitious, hands-on, and wants to learn the inside track of building a successful DTC brand.

What you’ll do:

Amazon & Marketplaces

• Report on key metrics (sales, spend, rankings, ACOS/ROAS) using our tools and processes.
• Update and optimise product listings (titles, A+ content, keywords, imagery).
• Assist with new product launches and spotting opportunities for future products.
• Manage the launch of EU marketplace expansion.
• Manage orders and product setup on Tesco and B&Q marketplaces.

TikTok Shop

• Coordinate with live presenters and agencies to ensure schedules run smoothly.
• Work with our content creator to post organic TikTok content daily.
• Ensure our account and listings follow TikTok’s T&Cs.
• Help build out the TikTok affiliate programme: onboard, organise, and support creators.

D2C Shopify

• Keep product listings up to date (titles, pricing, images, descriptions).
• Check the site regularly for errors or broken links, flag issues to the team.
• Manage promotions (discount codes, bundles, seasonal offers).
• Monitor key metrics in Shopify (conversion rate, AOV, refunds/returns) and share insights.
• Liaise with 3PL to make sure D2C orders are dispatched on time and customer experience is smooth.

Inventory & Supply Chain Management

• Monitor stock levels at our 3PL and Amazon to prevent stockouts.
• Forecast demand and raise purchase orders with suppliers.
• Liaise with suppliers on lead times, orders, and pricing.

Customer Service & Email

• Handle light customer service on email and marketplaces.
• Respond to comments on our Meta ads.
• Send a weekly campaign email to our customer list and ensure our current flows run smoothly in Klaviyo.

What we’re looking for

• 2+ years’ experience in eCommerce (marketplaces, DTC, or similar).
• Strong organisational skills and attention to detail.
• Proficient with data analysis in Excel/Sheets.
• Comfortable juggling multiple projects and staying on top of deadlines.
• Confident communicator, both written and verbal.
• Marketplace or Amazon experience is a bonus, but not required. We’ll teach you our processes.
• Hungry and passionate about building the brand.

Perks & Benefits

• Membership to premium East London coworking space (The Fisheries)
• Work directly with the founder learn the ins and outs of building a successful brand
• Equity and company share potential after 6–12 months
• Unlimited room for growth as the company scales
• Be part of one of the UK’s fastest-growing pet supplement brands

This role is ideal for someone who’s hungry to learn, thrives in a fast-paced environment, and wants to be part of scaling a disruptive brand in the pet health space.

As part of your application, please record a short 2-minute video introducing yourself and explaining:

1. Why you’re interested in this role at Honest Dog Company.
2. Why you think you’d be a great fit.

You don’t need fancy editing — just a quick phone or webcam recording is perfect. Please send a link to your video (Google Drive, Dropbox, Loom, or similar) to: george@honestdogcompany.co.uk