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Talent Acquisition Partner @ TES | Recruitment, HR

Sheffield | Full-time, Permanent | Hybrid (3 days in the office, 2 days WFH)

We're on a mission to support schools and teachers with innovative, reliable solutions – and we’re looking for a skilled Education Payroll Solutions Specialist to join our Customer Operations team in Sheffield.

If you're a payroll pro who thrives on solving problems, delivering exceptional customer service, and wants to make an impact in education – this could be the role for you.

This isn’t a typical processing role

While payroll experience is essential, this position is not a standard back-office processing job. Instead, it's a customer-facing, consultative role focused on supporting schools and education trusts with best-practice payroll guidance, resolving complex queries, and building strong, trusted relationships.

You’ll be a key point of contact for our school customers, helping them navigate technical payroll issues while ensuring they get the best possible experience from our platform and service.

If you’ve worked in payroll but enjoy problem-solving, collaboration, and direct customer interaction, you’ll thrive in this role.

In addition to client work, you’ll also play an important internal role by coaching and mentoring team members, supporting their development and helping to embed best practices across the team.

If you’ve worked in payroll but enjoy problem-solving, collaboration, and working directly with customers and colleagues, you’ll thrive in this role.

What You’ll Be Doing

As part of our dynamic payroll support team, you’ll:

Respond to payroll queries across multiple channels with professionalism and accuracy

Handle complex queries related to tax, pensions, NI, statutory leave, and deductions

Support year-end processes (P60s, P11Ds), and validate Year-To-Date data

Be a go-to technical expert on payroll and statutory requirements in the education sector

Collaborate with internal teams and external partners to deliver seamless support

Coach colleagues and contribute to continuous improvement in service delivery

Drive excellence in customer experience, aligned with KPIs and payroll compliance

What You’ll Need to Succeed:

• 3+ years’ payroll experience (education sector a bonus!)
• Preferably a professional payroll qualification (CIPP or equivalent)
• Solid understanding of statutory deductions and payroll legislation
• Confident communicator and natural problem-solver
• Skilled in handling software systems and data validation
• Calm under pressure, helpful, and ready to go the extra mile
• GCSEs A*-C in Maths and English + A-levels preferred

What You’ll Get in Return:

• 25 days annual leave (rising to 30!)
• Modern, central Sheffield office with hybrid flexibility
• ️ Discounted city centre parking
• Access to a full suite of lifestyle and wellbeing perks via My Benefits World

At Tes, we don’t just serve the education sector, we champion it. Our team is united by a shared purpose and empowered by cutting-edge tools and a supportive culture.

Ready to support the people who support our schools?

Apply now and help us power the future of education.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting

• Industries

  Education Management and Software Development

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