The Role

Social Work England is the specialist body that regulates social workers in their vital role. Every day, social workers support millions of people to improve their chances in life. We believe in the power of collaboration and share a common goal with those we regulate – to protect the public, enable positive change, and ultimately improve people’s lives.

The education quality assurance team are responsible for the approval and monitoring of Social Work, AMHP and BIA courses. We will work with education providers to make sure standards are embedded in practise and encourage innovative and creative approaches to course development.

You will support the delivery of all operational processes connected with quality assurance (QA) of education courses for social workers in England and the statutory requirements for education QA, monitoring and approval.

What you will do

• Work collaboratively with members of the education quality assurance team to support the operational processes and delivery of the team’s objectives.
• Lead on the recording and monitoring of enquiries and inspection conditions, responsible for maintaining the system used and associated formulas. Proactively ensure information from course providers is shared to alert team members to upcoming deadlines, delays or changes.
• Manage the initial review of evidence relating to all inspection activity and monitoring of courses, check the submission for completeness and errors, liaise with the course provider to resolve issues with the submission.
• Leading on proof-reading of inspection reports, ensuring accuracy within individual reports and general consistency and quality across the team, providing feedback to officers and operations managers.
• Ensure timely delivery of evidence reviews and report reviews by prioritising work independently, managing own workload and using initiative and problem-solving skills to manage competing demands.
• Develop a wide range of knowledge and understanding of Social Work England’s Education and Training Standards and guidance and team processes to be able to respond to enquiries from stakeholders and support officers as required.
• Act as primary point of contact for partner inspectors and other teams; to support the resolution of enquiries relating to IT, travel and hotel booking, expenses queries and availability submission. Co-ordinate logistical arrangements pertaining to inspections including and not limited to hotel bookings for inspections and resolution of queries.
• Develop and maintain effective working relationships with internal and external stakeholders providing consistent and quality customer service, being first point of contact for queries relating to annual monitoring and evidence submissions.
• Manage the preparation of monthly MI data to support the Education Quality Assurance leadership team in delivering management information for organisational report, highlighting issues found in the data for further analysis.
• Proactively communicate to ensure questions and queries are addressed in good time and escalate as necessary. Prepare written responses to internal/external enquiries in a timely way, ensuring they are clear, accurate and tailored to the needs of their audience; making independent decisions about when to escalate issues.
• Independently prepare large volumes of correspondence for approval and annual monitoring activity, ensuring accuracy of course provider specific information, working to specific deadlines.
• Support with organisation of meetings, engagement activity and training events; facilitating meetings and supporting delivery of sessions.
  
  

• Experience of providing administrative, operational or project support.
• Competence in MS Office software, particularly Excel and PowerPoint.
• Excellent oral and written communication skills. Able to design and develop presentations and standard letters for a range of different audiences.
• Strong planning and organisational skills, with the ability and commitment to deliver high quality, accurate work to tight deadlines.
• The ability to creatively troubleshoot, identify and resolve problems.
• Customer service skills, with the ability to develop and maintain stakeholder relationships and to communicate professionally in challenging situations.
• Ability to work cross-organisationally, working well with others and responding positively, creatively and supportively to a variety of colleagues while maintaining high and consistent standards.
• Commitment to ensuring quality and accuracy of work.
• Knowledge of equality, diversity and inclusion policies and an appreciation of their relevance to our work.
• A track record of respectful, open and honest behaviour including a demonstrable commitment to inclusion and diversity
  
  

• Job type:12 month fixed-term contract
• Working pattern: Full-time. We offer flexible working subject to business need.
• Salary:£25,921 per year, rising to £27,064 per year after successful completion of a 6-month probationary period.
• Location: Sheffield/hybrid
• Benefits: flexible working, contributory pension, life insurance and benefits portal.