Colliers is a leading diversified professional services and investment management company. With operations in 68 countries, our 22,000 enterprising people work collaboratively to provide expert advice to maximize the potential of property and real assets to accelerate the success of our clients, our investors, and our people.

We are at the forefront of the real estate industry, leading the way and backed by an exceptional record of success. We are building for our future – and yours. We strive to grow our business at a competitive pace by augmenting internal growth with smart strategic acquisitions that increase market share, expand service offerings, and extend our geographic reach for the benefit of our clients and shareholders. For more than 27 years, Colliers has created value for shareholders that has resulted in superior returns and industry growth. Our people also own significant equity in our business, which brings pride of ownership to everything we do. We are passionate, take personal responsibility and always do what\'s right for our clients, people, and communities.

Job Description

The Finance Systems Manager is responsible for the end-to-end management, optimization, and strategic evolution of Colliers\' Finance Systems across the region. This role ensures system stability, drives continuous improvement, and aligns capabilities with business needs. With oversight of both live service delivery and future roadmap development, the Finance Systems Manager will work closely with internal stakeholders, implementation partners, and regional teams to deliver a seamless and scalable Finance technology experience supporting over 4,000 users across 19 countries.

Colliers EMEA is transitioning to an SAP back-office. The successful candidate will be part of a new team that will take accountability for service delivery and ongoing improvement to SAP applications (SAP S/4 HANA; Concur; CPEA and BTP Services).

The key purpose of the role is to lead the strategic direction, service delivery, and continuous improvement of the Finance systems across EMEA, ensuring they effectively support Colliers\' evolving business priorities.

Responsibilities

• Product Support (Service Delivery): Manage relationships with Application Management Services (AMS) and external partners, ensuring adherence to SLAs and ITIL standards.
• Oversee support processes including change, incident, and problem management.
• Ensure security, business continuity, and DR compliance in collaboration with EMEA IT.
• Ensure system updates and upgrades are tested and implemented without disruption to Finance operations.
• Collaborate with Finance teams to identify pain points and propose system solutions.
• Lead and support continuous improvement projects related to Finance technology.
• Develop and maintain Finance dashboards and reports, using SAP Analytics tools and external reporting platforms (e.g., Power BI).

Product Strategy and Roadmap

• Define and communicate a clear product vision and long-term roadmap aligned with business priorities.
• Monitor and evaluate emerging trends, opportunities, and innovations in finance technology.
• Work in partnership with EMEA Finance Leadership to develop technology roadmap.

Requirements Gathering and Prioritisation

• Collaborate with customers, stakeholders, and internal teams to gather requirements and prioritise features based on business value and customer needs.
• Translate business requirements into detailed product specifications, user stories, and acceptance criteria for development teams.
• Ensure alignment between product roadmap and customer requirements, balancing short-term priorities with long-term strategic goals.

Product Development and Delivery

• Collaborate with Finance Product Owners and IT to maintain and deliver Finance Requests, namely S/4Hana, SAC and Concur development backlog.
• Coordinate the delivery lifecycle: development, testing, release planning, and UAT.
• Ensure on-time, on-budget delivery of functional enhancements and technical upgrades.
• Act as Technical Lead reviewing and producing functional and technical specifications for agreed development work and prioritizing development requests with the team.

Product Performance and Optimisation

• Define and monitor KPIs such as adoption, performance, and satisfaction.
• Champion continuous improvement and drive initiatives to increase efficiency, usability, and scalability.
• Incorporate feedback from users and market trends to evolve the platform.
• Ensure Finance data security, privacy, and compliance with GDPR and other applicable regulations.

Collaboration and Stakeholder Management

• Partner with HR leadership, business process owners, and country-level HR teams across EMEA.
• Partner with Enterprise Architecture and regional leadership to align technical execution with strategic goals.
• Report to senior stakeholders on performance metrics, risks, and progress.

Qualifications

• Strategic Thinking & Visioning
• Relationship Management
• Cross-functional Collaboration
• Service & Delivery Excellence
• Change Agility
• Communication & Influence
• Problem Solving & Decision Making

Qualifications and Personal Attributes

• Bachelor’s degree in computer science, IT, or equivalent practical experience.
• 3+ years’ experience in product management, with specific expertise in SAP solutions.
• Demonstrated knowledge of SAP S/4Hana, SAC, Concur and integrations.
• Experience with product lifecycle management and agile methodologies (JIRA preferred).
• SAP certifications (S/4Hana, SAC, Concur, Integration Suite) highly desirable.
• Familiarity with ITIL frameworks and certifications a plus.
• Strong leadership, communication, and stakeholder engagement skills.
• Strong HR Projects & consulting skills.

Additional Information

• At Colliers we actively promote a culture of inclusivity, collaboration, and mutual respect.
• Join us and be part of a team where diversity is embraced, and every voice is heard.