Department: Operations

Location: Aberdeen, Scotland

• Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
• Working closely with our network of in-country payroll partners to ensure customer payrolls are delivered on time and accurately
• Hosting and chairing regular governance calls with customers to track progress, review performance and identify opportunities for improvement
• Preparing monthly governance reports by country
• Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
• Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
• Answering queries from customers, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels
  
  

• Experience in a customer service / administration environment
• Payroll experience would be advantageous, but training will be provided
• Self-motivated with a passion for great service delivery
• A genuine commitment to delivering the highest standards of customer service
• An unusually high attention to detail, with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution
• Really good skills with databases, systems and software packages, especially Microsoft Excel
• An honest and authentic communication style, able to face into both positive and difficult conversations
• A drive to be a brilliant team player, supporting colleagues across the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind