OverviewJoin to apply for the EMEA Service Director (d/f/m) role at Danaher Life Sciences. Leica Microsystems is a market leader in microscopy, imaging, and analysis, delivering cutting-edge solutions that empower scientific discovery and improve health. This position is based in any major European location (Germany, UK, Italy) and will be REMOTE.ResponsibilitiesThe LMS EMEA Service Director is responsible for managing all LMS Field Operations related to Service, including profitable growth of service revenue, installation of new and demonstration equipment in EMEA, service contract field repairs / refurbishment within service level agreements, demand service and warranty repairs.Manage and oversee an organization with 120 staff, including Field Service Managers, Field Service Engineers, Customer Service Delivery and a Service Contract Sales organization to meet performance, revenue and profit targets.Actively pursue customer feedback to ensure satisfaction and high-quality service support, and incorporate Danaher Business Systems Tools into daily work.Maintain knowledge of contractual obligations to customers, dealers and third-party service organizations within the assigned area and fulfill obligations of the agreements.Own and optimize the regional Service P&L and achieve financial objectives to create above-market growth for the company.Recommend purchases and allocations of spare parts inventory and supplies to meet contractual commitments and customer expectations.Establish close working relationships with Sales Management and Business Unit Management to address escalated issues and generate sales opportunities while representing the company professionally.Your Profile (Qualifications)Undergraduate degree; a Masters degree is a plus.Minimum of 10 years’ experience in a global organization.Experience in managing and developing customer-facing organizations; prior experience managing a field service organization is strongly preferred.Experience managing customer relationships is strongly preferred.Fluency in English; German is a plus.TravelWillingness and ability to travel up to 40% within the EMEA territory.Additional InformationThe salary range is provided in the posting as XXX. This range may be modified in the future. The role is eligible for bonus/incentive pay. The exact compensation and benefits are determined at the Company’s sole discretion and may change at any time in compliance with applicable law.Join our winning team today. For more information, visit www.danaher.com. #J-18808-Ljbffr