Emergency Call Handler - Days & Weekends - Part Time Be among the first 25 applicants. Available 3 days ago. 🤩 EMERGENCY CALL HANDLER - Days & Weekends ⏰ Hours: 18 hours per week. 📅 Shift pattern: 3 days per week Monday–Sunday 06:00–22:00. Guaranteed 1 weekend in 4 off, rota 4 weeks advance. 💸 Salary: £11,522.16 per annum (£12.31 per hour). 📍 Location: Hybrid – Norwich. Start Date: 3rd November 2025.

Commit to 4 weeks full-time training, Monday–Friday 09:30–17:00. Require 5 mpbs upload and 15 mpbs download speed.

😎 Appello Perks

119 hours holiday rising to 126 with length of service (bank holidays included). Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more. 24/7 employee assistance programme with an app. Family and friends’ discounts on services & products. Pension scheme, up to 3 % employer contribution. Cycle to work scheme. Smart tech scheme. Free on‑site parking.

👤 About You You must possess a genuine desire to help the community, be empathetic and communicate sympathetically with a distressed caller. Minimum one year experience in a call centre dealing with customers, remote working. Good general standard of education required; training will be provided. Resilient, drive to meet personal targets, deliver excellent customer service. 🎧 The Role The heart of the Emergency Call Handler role is to arrange help for vulnerable clients when they need us most. Answer varying calls: reassurance, actioning accidental calls, test calls, contacting emergency services. Ready to Apply ✅ If interested, upload your CV and answer a few questions. For more hints and tips, check out our guide. Equal Opportunity We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance due to disability, contact the careers team on 01425 626337. #J-18808-Ljbffr