Job OverviewEmergency Call Handler – Full TimeKey DetailsHours: 35 hours per weekShift pattern: 5 days out of 7 Monday to Sunday, shift hours 06:00 - 22:00, guaranteed 1 weekend in 4 off, rota 4 weeks in advanceSalary: £22,404.20 pa – £12.31 per hour and opportunity to earn PRP (Performance Related Pay)Location: Hybrid – NorwichStart date: 3rd November 2025Training: 4 weeks Full Time Training, Monday – Friday 09:30 – 17:00Internet speed requirement: 5 Mbps upload and 15 Mbps downloadResponsibilitiesArrange help for vulnerable clients when they need it the most – answer varying calls, provide reassurance, action accidental calls or test calls, contact emergency services.QualificationsYou must possess a genuine desire to help the community, be empathetic and attentive to customer needs. Ideally experience in customer facing role and a good general standard of education. We believe that with the right core values and training you could thrive.Perks & Benefits217 hours holiday rising to 231 + bank holidays you will workDiscounts on groceries, shopping, holidays, insurance, days out, restaurants, and more24/7 employee assistance programme with an easily accessible appFamily and friends’ discounts on our services & productsPension Scheme – up to 3% employer contributionCycle to work schemeSmart Tech schemeFree on-site parkingApplication ProcessReady to apply? Upload your CV and answer a few questions about yourself.Equal OpportunitiesWe are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.Support for Applicants with DisabilitiesIf you require assistance to participate in the recruitment process, for example due to disability, please contact the Careers Team on 01425 626337. #J-18808-Ljbffr