Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role.

Main duties of the job

You will be responsible for ensuring that patients experience a co‑ordinated and streamlined journey through the emergency department, support patient flow and prevent unnecessary delays. You will provide a comprehensive and patient‑centred administration ensuring that clinical systems are accurate and reflect the patients journey in real time. In addition to this you will work with a multitude of professions both within and outside of the department (such as clinicians, nursing staff, therapy staff, managers, bed managers and patient transport) to ensure quality indicators and required targets are met. You will need to be able to concentrate for periods of time, use clinical systems and physically move around the emergency department, at times assisting with moving patients on trollies or beds to other areas to meet the needs of the service.

Working for our organisation

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.

All non‑clinical roles may involve a mixture of on site and remote working; specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed Job Description And Main Responsibilities

You will need to be able to work weekends, concentrate for extended periods, and be physically able to move around the department and assist with moving patients on trollies to admitting wards on occasions.

Please view the attached Job Description and Person Specification for further details.

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• Educated to NVQ3/Diploma standard or relevant equivalent experience
• Good general educational standards including GCSE or equivalent in English and Mathematics
• Experience of working within a multidisciplinary team
• Experience in a customer facing role/general public
• Ability to communicate to all levels of personnel and patients, often dealing with sensitive information.
• Experience of data input and administration
• Good IT skills including working knowledge of Microsoft Office packages

Desirable criteria

• Knowledge of medical terminology
• Awareness of the Trust Performance objectives
• Practical knowledge of Trust systems
• Experience working in a clinical hospital environment
• Understanding of emergency patient pathway (A&E Clinical Quality Indicators)

Trust values

Essential criteria

• Patients first
• Working together
• Always improving