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Join to apply for the Employee Relations Case Manager role at Royal Mail

Job reference 327099

Competitive salary plus 10% annual bonus potential, 25 days annual leave plus bank holidays and a company pension scheme with highly competitive contribution rates

Job reference 327099

Competitive salary plus 10% annual bonus potential, 25 days annual leave plus bank holidays and a company pension scheme with highly competitive contribution rates

Permanent, Full time

Location: Crawley (flexible) – hybrid working with 2 days per week in-office and travel when required.

Through creativity and collaboration our HR services team plays a pivotal role in driving employee engagement, organisational success, and fostering a positive work environment. Within our extensive division there are countless projects and initiatives that advance your career and personal growth. Join a team nominated for CIPD HR team of the year as we thrive to deliver for the nation and be a force for good.

About The Role

• Manage full appeal hearings for dismissals, conduct appeals and investigating allegations made by employees under the Raising Concerns policy (including protected characteristic concerns), Employee Confidential Disclosures (ECDs – Whistleblowing), and CEO/Executive Committee-level complaints. Consistently mitigate cost and reputational damage to the business through a systematic approach to casework that prioritises thoroughness and stakeholder engagement.
• Represent RMG in the defence of Early Conciliation & Employment Tribunal claims, working with External Legal Service Providers, including decision making and authority to settle claims on behalf of the business at Judicial Mediation during preliminary discussions in line with our ways of working.
• Represent RMG as panel member for National Appeals Panel (NAP) cases for union representatives.
• Communicate outcomes to employees, their representatives and decision managers at all levels by engaging with key stakeholders on the progress of complex and sensitive casework and Employment Tribunal cases, whilst managing conflicting pressures.
• Improve line manager capability through identification of development needs and provision of feedback on an individual basis and sharing learning from cases overall with key stakeholders. Support and lead on improvement measures resulting from case feedback and outcomes.
• Act on identified trends by supporting and carrying out pre-emptive and remedial work such as targeted training or listening sessions.
• Maintain up-to-date systems and comprehensive case files through accurate case notes to ensure transparency and accountability throughout case progression and deliver service excellence.
  
  

• Thorough understanding of standard HR policies, procedures, and associated employment law.
• Familiarity with a complex operational business, with functional standards and ways of working.
• CIPD Level 5/employment law qualification desirable.
• Self-motivating and comfortable operating remotely with support of regional team
• Planning and organisation skills.
• Excellent communication and report writing skills.
• Effective analysis, judgement and decision making.
• Ability to manage a varied case load to specific performance targets.
• Problem solving and dispute resolution skills.
• Ability to influence and challenge key stakeholders and suppliers at all levels.
  
  

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
• Available only to perm employees
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Freight and Package Transportation

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