Employee Relations & HR Operations Manager

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Overview

The Employee Relations (ER) & HR Operations function forms a key part of MRI’s global Talent Management strategy. This role serves as a point of contact for employees and supports management in coaching and people management. The ER & HR Operations Manager will lead delivery of effective and compliant global ER & HR operations for MRI’s ~1,000 employees across the UK, Ireland, and UAE, and will manage a team located in the UK and UAE, with partnerships to the HR Shared Services team in the Philippines. The role also collaborates with counterparts in North America & Asia Pacific to operate as part of a global ER team.

Responsibilities

• Work with Global & Regional Talent Management leadership to support the Global ER & Ops Strategy and to understand key regional issues.
• Provide leadership and development to three ER/Operations team members (UK & UAE); monitor workflow and capacity; handle escalations.
• Act as SME for ER best practices, conflict resolution, proactive people management; manage high‑level ER cases and related paperwork; handle team escalations.
• Primary point of contact for complex ER cases (disciplinaries, grievances, capability, absences, appeals); ensure legally compliant handling per local employment law & ACAS guidelines.
• Monitor ER case trends; provide insights to inform policy updates, engagement, training needs, and cultural initiatives; provide risk management advice to the business.
• Oversee employee policies and procedures as outlined in regional Handbooks; ensure consistent application and compliance.
• Oversee day-to-day HR operations with HR Shared Services (HRSS) including payroll, benefits, systems, and employee data; manage EMEA escalations from HRSS.
• Partner with Finance/Payroll on overlapping queries; participate in payroll meetings to ensure accurate information flow.
• Manage audits, risk reviews, and compliance checks related to HR operations.
• Advise on regional benefit design and execution (private medical, income protection, pension) with Total Rewards & HRSS; assist with day-to-day administration as needed.
• Support onboarding and TUPE of acquired employees; manage talent M&A activities for EMEA.
• Manage company sponsored visa holders in partnership with an external partner.
• Support regional Employee Engagement initiatives and diversity, equity, inclusion & belonging objectives in ER/HR Operations.

Pre-requisites

• 5+ years of Employee Relations experience; ability to manage complex ER cases and paperwork independently (disciplinaries, grievances, absence management, redundancies, dismissals, etc.).
• 2+ years People Leadership experience.
• Solid UK HR knowledge; familiarity with Ireland & UAE ER requirements is a plus.
• Knowledge of UK Compensation & Benefits, Payroll, Performance Management; awareness of DEI principles.
• Strong relationship and stakeholder management; ability to influence senior leadership.
• Exceptional written and verbal communication skills.
• Ability to flex work hours for global collaboration (evenings) with the global ER team.

Perks & Benefits

• Private Medical Insurance and Health Cash Plan; Pension plan.
• Parental Leave Program for growing families.
• 25 days of annual leave + Bank Holidays, plus 15 hours of Flex Time Off.
• Income protection; Tuition reimbursement; Flexible work location for two weeks per year.
• Employee resource groups and diversity initiatives; ongoing professional development opportunities.

MRI continues to strive to amaze as a global industry leader in real estate software. MRI is committed to being an inclusive employer and to diversity, equality and inclusion in the workplace. MRI do not accept unsolicited CVs from recruitment agencies for any of our job postings.

Location: London, United Kingdom (hybrid: 2 days WFH per week).

Seniority level: Mid-Senior level • Employment type: Full-time • Job function: Human Resources • Industries: Software Development

We reserve the right to close or remove listings at any time. This description reflects the current requirements of the role.