About the Role

Level: 2

Location: Southampton - Hybrid working

Contract: Permanent

Department: HR

This is a fantastic opportunity for someone at the beginning of their HR career to work closely with experienced ER professionals, gaining hands-on exposure to a broad spectrum of employee relations matters while learning best practices. The role offers a unique chance to build core HR skills and contribute to meaningful work that supports our people and culture.

It’s an exciting time to join the Employee Relations team given the changing landscape of employment legislation, ensuring compliance and supporting proactive HR practices. You’ll be involved in case management, policy interpretation, wellbeing initiatives, and data reporting—developing your confidence and capability within a dynamic and evolving business.

Key Responsibilities

• Case Management Support: Assist in supporting management with low to moderate complexity ER cases including grievances, disciplinary matters, performance concerns, and capability reviews. Ensuring accurate documentation and timely follow-up in line with company policy.
• Proactive Relationship Management: Conduct exit interviews and collate feedback to identify trends and inform retention strategies. Support management check-ins and maintain regular updates with HR Business Partners to ensure alignment on case progression and workforce planning.
• Policy Review & Application: Apply HR policies and procedures consistently, escalating breaches where necessary. Support managers in interpreting and implementing policies such as disciplinary, capability, and grievance procedures. Ensure all policies and supporting documentation are aligned with the current legislation and Quilter values.
• Meeting Coordination and Note-Taking: Attend formal ER meetings as a note-taker or support advisor to management, ensuring accurate records are maintained and shared appropriately.
• Training and Development: Support the delivery of ER-related training to line managers.
• Wellbeing and Risk Assessment: Contribute to stress and wellbeing risk assessments and support initiatives that promote a healthy workplace culture.
• Data and Reporting: Maintain accurate records of ER cases and contribute to people reporting for business planning and risk monitoring.
• Continuous Improvement: Participate in team reviews and feedback sessions to improve ER processes. Stay updated on employment law and best practices.
• AI Utilisation: Utilise CoPilot to enhance ER operations, streamline case management and support data driven decision making.

Consumer Duty

Whilst this isn’t a directly customer facing role, the duties you will perform will contribute to the overall positive outcomes for our customers.

About You

• Ideally you will be starting your career in HR, and will ideally be able to show some internship or work experience within this area to support your interest.
• You must have a curious and inquisitive mindset to question and investigate information
• Strong interpersonal and communication skills
• Ability to handle sensitive information with discretion
• Ability to challenge, be proactive and think commercially
• Basic understanding of UK employment law and HR policies
• Experience in HR or ER support roles preferred/ HR related qualification desirable but not essential
• Proficient in Microsoft Office and HR systems
• Attention to detail and accuracy
• Able to work independently as well as part of a team

Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.

Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.

Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.

Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

• Holiday: 182 hours (26 days)
• Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.
• Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.
• Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children.
• Life Assurance: 4x your salary.
• Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence.
• Healthcare Cash Plan: Jersey employees only
• In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.