Overview

The Parliamentary and Health Service Ombudsman (PHSO) is a modern, vibrant organisation. We make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England, and we work with people to understand where public services fall short and how to put things right. Based in the centre of Manchester, we employ 600 individuals and offer a diverse, inclusive culture with flexibility to suit how you work.

The role

We are looking for a proactive and technically skilled End User Computing Manager to lead the delivery of modern, secure, and user-focused digital workplace services. You will oversee the design, implementation and continuous improvement of end user technologies, ensuring colleagues have the tools they need to work effectively, wherever they are. You will manage a team of specialists, shape service standards, and drive innovation across device management, collaboration tools, and user support. You will work closely with cyber security, infrastructure and service management colleagues to build a resilient and responsive digital environment. If you are passionate about user experience, enjoy solving complex technical challenges, and have a strong track record in enterprise IT environments, we’d love to hear from you.

Responsibilities

• Lead the delivery of modern, secure, and user-focused digital workplace services
• Oversee design, implementation and continuous improvement of end user technologies
• Manage a team of specialists and shape service standards
• Drive innovation across device management, collaboration tools, and user support
• Collaborate with cyber security, infrastructure and service management teams

Qualifications

• Leadership and Team Management: evidence of strong leadership and a track record of developing high performing IT service management teams
• Technical Expertise in End User Computing: experience with hardware, software and workplace solutions (e.g. Intune, Autopilot, Windows OS, Office 365, MFDs, SharePoint)
• Project Management: ability to plan, execute and oversee initiatives within scope, budget and timeline
• Customer Focus and Service Improvement: experience in customer-focused workplace services with a user-centric approach

We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.

Diversity and inclusion: we encourage applications from candidates who are underrepresented within the team, including those from diverse ethnic backgrounds, disabled candidates, LGBTQ+ communities, and others. We offer benefits such as Civil Service Pension, 32.5 days annual leave, hybrid working (40% office-based), employee assistance programme, learning and development, and more.

Equality, diversity, inclusion and wellbeing are vital to how we work. We aim to be representative and accessible for the people who work here and those who use our service. Actions include anonymised shortlisting, demographic monitoring, wellbeing support, employee networks, disability confidence, reasonable adjustments, and ongoing inclusion training.

How to apply and interview

If you’d like to learn more about the role, please contact Uyi Uhunmwagho, Head of Enterprise Services, Uyi.Uhunmwagho@ombudsman.org.uk. Interviews will be held onsite on 23 and 24 October 2025. Please note that we don’t offer feedback at application stage. We can only consider applications from candidates who have the right to work in the UK and we do not offer sponsorship.

Important notice: fraudulent job postings We advertise vacancies only through official channels: our website, LinkedIn, GOV.uk, Indeed, Ombudsman association.