Overview

IT&D End User Computing Operations Analyst Engineer – 6 Month Contract (Likely to extend to a year). Location: Plymouth (2 days onsite). Reports to: The Operations Lead Engineer.

Job Overview

An Operations Analyst Engineer is an IT professional that works with the Operations Lead Specialist Engineers to provide technical assistance, solve customer service queries and troubleshoot hardware and software issues. They will also assist with technical programs and products relating to the services provided by End User Computing. They will work closely with the Operations Lead Specialist to implement solutions to improve the efficiency and productivity of Electricity Distribution systems.

Responsibilities and Duties

• Work closely with the User Operations team, Service Desk, the Field User team and customers to resolve escalated, complex and difficult technical issues.
• Perform on-site hardware and software root cause fixes across multiple sites.
• Assist with large-scale projects that have a wide and varied impact on customers and staff.
• Work closely with other IT departments and Business departments to ensure products and applications utilised are fit for purpose.
• Assist in maintaining documentation, through clear and accurate records of systems and related business procedures.
• Design training materials and train customers and staff, advising best practices for using technical products and applications.
• Ensure compliance with the Health and Safety at work requirements, including fire and emergency precautions.

Experience, Knowledge and Skills

• Experience of working with and resolving difficult technical problems.
• Experience of technologies used to support endpoints within an enterprise environment.
• Experience of working in a professional office environment.
• Experience of working in a customer facing role.
• Operating System: Extensive knowledge of Windows 10 and Windows 11.
• Networking: TCP/IP, DNS, DHCP, LAN/VLAN/WAN.
• Good problem-solving skills.
• Good interpersonal and communication skills.
• Ability to work well independently and as a team.

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Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology, Analyst, and Customer Service

Industries

• Utilities
• Information Services

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