Overview

Endoscopy Booking Waiting List Officer – 37.5 hours per week, Monday to Friday. Hybrid working (office and home). Based at Darlington Memorial Hospital or The Greenhouse, Stanley, with duties to include managing endoscopy waiting lists, arranging Pre-Assessment appointments and theatre scheduling within the Trust’s timescales, and other administrative tasks associated with a diagnostic elective waiting list. Interviews will be held on Wednesday 29 October 2025.

Main duties

• Add patients to the Endoscopy Waiting List in accordance with policies and procedures.
• Manage multiple waiting lists across specialties, ensuring efficient use of theatre sessions in line with Government Access Standards, NHS Constitution and Trust Patient Access Policy.
• Inform patients of cancelled admissions/appointments and arrange new dates, handling personal and confidential information with sensitivity; explain process criteria for each hospital site.
• Book theatre scheduling and plan lists up to six weeks in advance to meet 18‑week diagnostic cancer and 28‑day rescheduling targets.
• Arrange specialist anaesthetist reviews (including some paediatric cases) or regional blocks in liaison with the anaesthetic department.
• Coordinate with booking coordinators in other settings (including prison and private sector) with awareness of Trust security, information governance and confidentiality requirements.
• Maintain effective planning and organisational skills when liaising with consultants, nurse practitioners, patients, GPs and admin staff; work to diagnostic and 18‑week targets.
• Maintain appropriate contact with patients and relatives, particularly where cancer has been diagnosed, handling sensitive information with empathy and professionalism.
• Ensure pro‑forma and letters are up to date and uploaded to the patient electronic medical record; monitor waiting lists and inform GPs as required.
• Provide flexible support to cover colleagues during sickness or holidays as needed.

Person Specification

Qualifications

• Essential: Good standard of education with 5 GCSEs (including English Language and Maths) or equivalent experience.
• Desirable: NVQ Level 2 in Business Administration or Customer Service.

Special Requirements

• Essential: Excellent interpersonal and communication skills; professional telephone manner; ability to handle sensitive information; resilience under pressure; attention to detail; empathy for distressed individuals; ability to adapt to changing demands; initiative and decisiveness; diplomacy; commitment to personal development.
• Desirable: Experience interacting with a wide range of people.

Special Skills & Knowledge

• Essential: Good computer skills; experience with Microsoft packages; ability to work to tight deadlines and targets; effective problem solving and planning; highly organised with the ability to prioritise own workload; professional working attitude; team player; knowledge of data protection and Caldicott; understanding of Information Governance; ability to provide non-clinical advice; experience of dealing with confidential information and escalation of complaints/queries as needed.
• Desirable: Familiarity with NHS performance targets; medical terminology.

Experience

• Essential: Relevant administrative experience, preferably within the NHS or healthcare; experience of working with the general public or customer service; ability to operate in complex environments; maintenance of work standards; knowledge of RTT 18‑week and USC pathways.
• Desirable: NHS reception, waiting list or other administrative posts.

Employer details

County Durham & Darlington NHS Foundation Trust

Darlington Memorial Hospital NHS Trust, Hollyhurst Road, Darlington, County Durham, DL3 6HX

The Greenhouse, Greencroft Industrial Estate, Stanley, DH9 7XP

Employer's website: https://www.cddft.nhs.uk/