Overview

Energy Bureau Administrator (Client Facing) – also known internally as Bureau Specialist. About Consultus: an independent energy consultancy focused on helping businesses manage energy more effectively, reduce costs, and move towards net zero. We value a people-first culture and are committed to growth and support for our colleagues.

What the Role Involves

• Validating utility invoices with accuracy and consistency
• Keeping validation software and internal systems up to date
• Producing reports and payment files for clients
• Responding to client and supplier queries by email and phone, and keeping clear records of resolutions
• Supporting cost-saving initiatives with analytical insights

Who This Role Suits

• Finds satisfaction in accuracy and getting the details right
• Is comfortable working to deadlines and SLAs without losing focus
• Likes a structured role, but also enjoys solving client problems
• Communicates clearly and confidently, both in writing and on the phone
• Stays calm when juggling multiple priorities

Essential experience/skills

• Strong attention to detail
• Proficiency with office applications including Word and Excel
• Comfortable writing professional emails and handling phone queries
• Quick to learn new analytical or office tools
• Self-motivated, organised, and reliable under pressure

Nice to have (but not essential)

• Knowledge of energy/utilities
• Previous invoice validation experience
• Familiarity with Power BI or other reporting tools

Why you’ll enjoy it here

• Visible impact – your accuracy and problem-solving directly affect clients’ results
• Learning and growth – from Power BI training to exposure across multiple sectors
• Supportive team culture – collaborative, people-focused, and proud to be rated a Very Good place to work
• Flexibility – autonomy in how you manage your day
• Rewarding work – if you value consistency, accuracy, and meaningful client interaction

Practical details

• Salary: £25,000
• Hours: 37.5/week, Monday–Friday (flexible)
• Location: Leicester – office-based Monday to Thursday for the first three months, with Fridays from home. Once settled in, more flexibility to work from home

Application process

We want you to succeed and enjoy a role where you can thrive. You’ll complete Thomas psychometric assessments as part of the process. These help us understand how your natural traits align with the role and how we can support you if you join us. You’ll also answer questions about what motivates you and what excites you about work to help us determine fit.

Ready to find a role where you’ll thrive? Apply today.

Committed to Inclusion and Diversity

We encourage suitable applications from a diverse array of talent. For more information about our Disability Confident Commitment, please visit www.consultus.com/careers. Unfortunately, because we are unable to offer VISA sponsorship for this position, all applicants must be eligible to work in the UK. We may close applications early if we receive a high volume of interest.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Utilities