English & German Customer Support Agent, UK

10 Days Old

About MUBI

MUBI is a global streaming service, production company and film distributor dedicated to elevating great cinema. To make this possible, we create, curate, acquire and champion visionary films, bringing them to audiences all over the world. And we have a team of brilliant, ambitious and passionate individuals to help bring our mission to life. From London to New York, Istanbul to Paris, and Berlin to Mexico - we work together to realize MUBI’s vision.

That’s where you come in! Join our global team and help us make great cinema accessible to everyone, everywhere.

About the Role

We’re at an exciting time at MUBI, where our subscribers are growing, and we’re looking for someone to join our Customer Support team to manage their enquiries and support the overall team to bring the best streaming experience to our subscribers all around the globe.

As we continue to grow our global presence, we receive customer enquiries in many languages. To better support our German-speaking subscribers, we’re specifically looking for someone who is fluent in both written and spoken German, in addition to English. Your language skills will be essential in helping us provide a thoughtful and localised experience for this important audience.

MUBI is a hybrid-remote company and requires its team members to come into the office 2-3 days a week if they’re located near an office. Ideally, you will be based in or around London to work on a hybrid basis. We also require that candidates hold right to work status in the UK as unfortunately, we are unable to offer visa sponsorship at this time. This role is a Coordinator level role, an L2 on our Leveling Framework, and will be perfect for someone starting to develop expertise in their field.

Where you'll have impact:

What you'll bring:

We want to make cinema accessible to everyone. We believe people from different backgrounds bring different ideas that foster innovation and engagement, allowing us to attract great people to develop the best experience for our users.

MUBI is committed to being an Equal Opportunity Employer. That means it's our responsibility to ensure that all candidates are not discriminated against in our hiring processes and our employment decisions based on their race, color, religion, nationality or ethnic origin, age, gender identity or expression, sex, marital status, physical or mental disability, socioeconomic background, sexual orientation, family or parental status, or any other applicable characteristic.

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Location:
London, England, United Kingdom
Salary:
£60,000 - £80,000
Category:
Human Resources

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