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Please note this role will close at 00.01 on the 20th August so we advise making your application by midnight on the 19th August.

About the Team

This role is for a Principal Business Solutions Architect within the Innovation Team in ICT. You will work closely with other Architects, Project Managers, Business Analysts and bridge the gap between business representatives and IT across the Corporate Group ensuring that they have the technology and data required to achieve their objectives.

Purpose of the Role

The Business Solutions Architect (BSA) at Ofcom plays a crucial role in defining the business strategy for ICT and acts as a key interface between ICT and other Ofcom groups. The role is responsible for developing effective working relationships across the organisation, particularly within the Corporate Group, which includes teams such as HR, Finance, Communications, Customer Contact.

The BSA uses their business and technical knowledge to create strategic roadmaps for groups and ensure that these roadmaps align with ICT Strategy. They collaborate with peers to define the ICT strategy and roadmap, assess business requirements, and oversee the delivery and evolution of technical solutions.

The BSA facilitates interactions between the ICT technical team and decision makers, conducts discovery workshops with other teams to identify issues and opportunities, and manages relationships with key software vendors by providing strategic updates and addressing opportunities and risks.

Your key responsibilities

• Lead ICT’s engagement with stakeholder Groups at Ofcom (primarily the Corporate Group) to develop their strategic roadmaps.
• Architect, design and oversee the implementation of Communication/Web/Finance and HR capabilities
• Collaborate with corporate teams to produce business cases for developing ICT capabilities.
• Contribute to the decisions on the prioritisation of projects in the ICT portfolio.
• Monitor technology trends in key platforms to identify opportunities and risks to operating capabilities.
• Collaborate with senior colleagues in the ICT team to manage demand from the business.
• Work with the business to optimise the operational capabilities of the existing solutions.
• Contribute to the development and implementation of the overall ICT strategy and define solutions which comply with Ofcom’s architectural principles. E.g., promote re-use, ensure value, cloud first, secure by design.
• Participate in ICT governance processes to ensure the effectiveness, efficiency and security of the solutions ICT delivers to the organisation including the ICT Design Authority.

The skills, knowledge and experience you will need for success

Technical Knowledge, Skills and Experience:

• Practical experience in creating IT Strategy and aligning it with Business and Group / Function Strategy.
• Ability to work in technical design and system analysis roles across the architectural domains (Business, Data, Application, Technology and Security)
• Experience in managing third-party vendors including escalations, understanding their roadmaps and working with cross-functional teams in complex technical initiatives.
• Experience in designing end-to-end solutions that use cloud-based business and data applications and other innovative technologies.
• Knowledge of enterprise architecture frameworks, e.g. TOGAF.

Communications, HR & Finance

• Good working knowledge of the operational processes of Communications, HR and Finance functions.
• Demonstrable knowledge of Digital Experience (DXP)/Content Management Systems and solutions such a SiteCore, Adobe, or Optimizely. Appreciation of DevOps processes and best practices - ideally using Azure DevOps - and ensuring any solutions meets the organization's requirements for performance, scalability, and security
• Demonstrable knowledge of Workday platform (HCM, FINS and Payroll) or similar (SAP, Dynamics, Oracle, or equivalent) and the design methods/best practices used for low-code/no-code solutions
• Experience with Strategic Portfolio Management (SPM) and the associated technologies to align resources, projects and strategic goals.
• Familiarity GDPR/DPA2018 data requirements

General ICT

• Familiarity with enterprise systems like CRM ( Salesforce), Service Desk Platforms (ServiceNow)
• Working knowledge of Microsoft’s O365 and Power Platform - Power Apps, Power Automate, and Power BI, SharePoint online.
• Experience with digital integration methodologies (e.g. via APIs, SFTP, webservices) to share data with third-party organizations/systems in a secure way
• Experience with Generative AI, LLMs, or agentic platforms in production settings.
• Experience in and contributing to developing data and reporting/analytics solutions
• Demonstrable experience working with offshore distributed development teams, understanding the organisation benefits and challenges in this model of working
• Prior experience working with Infrastructure and Cybersecurity teams to identify IT risks and working towards increasing the security posture of the IT assets in an organisation

Personal Attributes

• Articulating Ideas: Ability to present technical and security concepts in layman’s terms and impart knowledge to key stakeholders and support functions.
• Owning Accountabilities: Working unsupervised, self-motivated, demonstrating flexibility/ adaptability and resilience
• Channelling Influence: Guide opinions and decisions with compelling communication and persuasion techniques, looking to get everyone on the same game plan.
• Scanning Horizons: Grasp the bigger picture, foresee upcoming trends and challenges, and ensure actions and decisions are in sync with long-term objectives.

Inclusivity Statement

Ofcom has a clear mission: to make communications work for everyone. To be able to deliver on this, we want our organisation to reflect the diversity of background, experience, upbringing and thought that exists across the UK. We aim to recruit from the widest pool of candidates possible – no matter your social background, age, ethnicity, sexual orientation, gender, or disability.We also warmly welcome applicants who are returning to the workforce after a break – for whatever reason. If you have taken time away and are ready to rejoin, we look forward to reviewing your application.

Where positions are listed as full-time, we remain open to reduced hours, part-time arrangements, job shares, and other flexible working options. From day one, we champion flexible work arrangements to accommodate individual needs. You can read more about our Rewards, Benefits and Well-being on our careers page.

Our recruitment processes prioritise accessibility and inclusivity. If you need adjustments, information in an alternative format, or prefer to apply in a different way, please contact us at [emailprotected] or call 0330 912 1378.

As a Disability Confident Leader, we offer interviews to disabled applicants who meet essential criteria for advertised roles. Learn more about this scheme here. https://careers.ofcom.org.uk/careers/how-we-hire/