Enterprise Client Success Manager

This isn’t just another client success role. This is your chance to take ownership of some of the most exciting enterprise accounts across EMEA and make a measurable impact every single day.

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About the role:

As an Enterprise Client Success Manager at Support Revolution, you will be the heartbeat of our client relationships. You’ll dive deep into their world, understand their pain points, and show them how Support Revolution can unlock massive value through our services. You’ll be the go-to expert and advocate for your clients, ensuring they are not only satisfied, but excited to grow with us.

If you thrive on building lasting client relationships, solving complex business challenges and driving real commercial impact, join our team!

What you’ll be doing:

As our Enterprise Client Success Manager, you will work closely with the Global Vice President of Client Success to:

• Own and grow a portfolio of EMEA based enterprise clients, acting as their strategic advisor and primary point of contact
• Drive revenue growth through proactive identification of cross-sell and upsell opportunities across Support Revolution’s full service offering
• Ensure smooth renewals and long-term retention by mitigating risks, resolving issues early, and aligning services to business needs
• Deliver a seamless client experience, from onboarding through adoption and expansion
• Collaborate cross-functionally with Marketing, Product, Service Delivery and Sales to ensure high-impact results
• Champion client success stories, securing references, testimonials, and case studies
• Stay ahead of client needs, helping them unlock full value from their support contracts and proactively introducing service enhancements
• Track and report on key performance indicators, including client health, revenue growth, renewal forecasts, and satisfaction metrics.

What we’re looking for:

• 5-10 years’ experience in an Enterprise Client Success, Account Management or Sales role, ideally in the third-party support ecosystem
• A track record of sales excellence and client retention in complex B2B environments
• A client-first mindset with deep knowledge of solution selling and third-party support models
• Strong commercial acumen with a love of data
• Excellent communication, negotiation, and relationship building skills
• A proactive, strategic mindset with a passion for delivering value to clients.

Interview process:

Our hiring process is designed to be efficient and transparent. Here’s what to expect:

1. Screening Call – A friendly chat with our Talent Acquisition team to get to know you and discuss the role
2. Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team
3. Team Interview – Get to meet with other team members, dive into the exciting projects you’ll be working on, and experience the collaborative energy that drives our success!
4. Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps.

Benefits and perks:

We offer a competitive salary and a comprehensive benefits package, including:

• Competitive Salary: We value your hard work with a competitive salary - to be discussed from the early stages of the recruitment process
• Generous Annual Leave: Take plenty of time to recharge, plus extra days as you grow with us
• Annual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days leave per annum
• Birthday Leave: Celebrate YOU by taking your birthday off
• Length of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication
• Company Pension Scheme: Secure your future with our Company pension scheme
• Perkbox Perks: Treat yourself with discounts, cashback, and wellness benefits
• Fully Remote Model: Enjoy the flexibility of working 100% remotely, from wherever you are in the UK - no office required!
• Employee Wellbeing: We’ve got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you’re ever unwell
• Personal Development: We invest in you with tailored training and career growth
• Employee Referral Scheme: Get rewarded for bringing great talent to our team.

About Support Revolution:

At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth.

If you’re ready to be part of a fast-growing, forward-thinking company, join us and be part of the revolution!

For more details, click here.

(Note: Support Revolution does not accept unsolicited CVs from agencies.)

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