Invicti Belfast, Northern Ireland, United Kingdom

Enterprise Customer Success Manager

Invicti Belfast, Northern Ireland, United Kingdom

Direct message the job poster from Invicti

Lead, Global Talent Acquisition Partner @Invicti Security-The world’s leading provider of DAST solutions

Who We Are:

Invicti is an application security leader protecting over 3,500 organizations worldwide through our DAST-first Application Security Platform. Our flagship products, Netsparker and Acunetix, enable security and development teams to continuously secure web applications through proprietary proof-based scanning and predictive risk scoring.

Location: Candidates to be already based in the United Kingdom

Who You Are:

Our Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with Customer Success or Account Management experience in Technology space. You’re the epitome of a self-starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti’s customer base.

Your thrill of working within fast-paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value of their investment, ultimately driving adoption and outcomes leading to renewals, expansion, and advocacy.

What You’ll Be Doing:

• Leading all post-sales activities for Invicti's customers through strong relationship-building, product knowledge, planning, and execution
• Acting as the voice of the customer
• Working cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do
• Retaining long-term partnerships by independently renewing and expanding successful customers
• Dominating quarterly metrics concerning customer retention, price increase, and upselling
• Establishing and overseeing customer adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment
• Conducting Quarterly Business Reviews in order to drive positive customer outcomes
• Independent analysis of data in order to discover insights that drive recommendations for clients
• Tracking accounts to identify churn risks and working proactively to mitigate such risks

What You'll Need:

• A minimum of 3-4 years of experience within a Customer Success or Account Management from Tech industry
• Experience building relationships with clients
• Familiarity with managing customer renewals and upsells
• Strong presentation, meeting facilitation, and written communication skills
• Excellent time management and organizational skills with the ability to track numerous details
• Desire to work in a dynamic start-up in which your input is encouraged in order to help craft offerings and interaction with clients
• This role requires in-office presence at our Malta office on Tuesday and Wednesday.

Why Invicti?

Your Health & Wellness Matters:

Health Insurance: Taking care of our team goes beyond the office. We offer private health to cover 100% of employee health care and dental premium costs. For dependents, we contribute 75% of the health care and 50% dental premium cost, so you can be sure that you and your family are in the best possible health. Coverage is effective on your first day.

Life Assurance: Covering 3x annual salary

Pension Plan: 4% employer and 5% employee contributions

Employee Assistance Program: Emotional Support Counseling services - 24/7

Life Coaching, Dependent Care, Elder Care,Financial & Legal Support, Wellness Coaching, New Parent Support and more

Family Leave: 39 week paid leave for birthing parent recovery and 4 week paid leave for non-birthing/bonding parent

We value Adult/ Life Balance :

Excellent working Options: No commuting needed - you’ll work remotely from your home office location

Quarterly Thrive-Wellness Days: One extra vacation day per quarter where the entire company takes a break from normal, daily activities to refresh and rejuvenate

Volunteerism: 5 days of paid time off each year to participate in the volunteer activities of your choice

Paid Birthday Off: Take your birthday off to celebrate you!

Mobile Allowance benefit: This allowance will be provided to ensure you have support for work-related communication and tasks.

We Value You:

Employee Recognition: Ongoing recognition & rewards. A culture that emphasizes personal and professional growth

"At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry."

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Customer Service, and Business Development

• Industries

  Technology, Information and Media and Computer and Network Security

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