Overview

The Enterprise Program Manager will manage a strategic enterprise IT transformation program, specifically the implementation of a new business system across sales, operations, finance, and supplier management. The program will be run using a wagile methodology, combining waterfall discipline with agile flexibility. The Program Manager will report to the Chief Technology Officer, provide regular reports to the Steering Committee, and work closely with cross-functional teams, including IT, business units, and external vendors. This is a high-visibility role requiring excellent project management skills, strong communication, and the ability to influence and align diverse stakeholders.

About the Company

KuoniTumlare, member of the Global Travel Network by JTB, supports the meeting, incentive, congress and event industry with professional Destination Partner services. From innovative corporate event production to ground logistics that run like clockwork, our experts reveal each location in ways that are both wonderfully authentic and perfectly tailored. We benefit from global presence; each of our offices worldwide is represented by carefully handpicked professionals who know everything about their destinations. We have endless local knowledge and the inspiration to create for our clients a truly perfect experience, anywhere they want.

Responsibilities

• Lead the planning, execution, and delivery of enterprise-level IT and business system transformation projects.
• Apply wagile project methodology, balancing structured planning with adaptive execution.
• Develop and maintain detailed project plans, timelines, and budgets.
• Coordinate with internal teams and external vendors to ensure on-time, on-budget delivery.
• Drive stakeholder engagement and ensure alignment across business functions: Sales, Operations, IT, Finance.
• Identify and mitigate project risks, dependencies, and resource constraints.
• Provide regular milestone-based and monthly reporting to executive leadership.
• Ensure project documentation, compliance, and change control standards are maintained.
• Stay abreast of emerging technologies and AI trends relevant to enterprise systems, and ensure knowledge is shared across the project team.
• Support the CTO and the Steering Committee in strategic decision-making and program governance.
• Set up robust program governance, tracking, and reporting to ensure transparency and executive visibility.
• Define KPIs to measure impact across operations, service levels, and user experience.
• Coordinate testing, training, and cutover planning to ensure smooth delivery and adoption.
• Lead a cross-functional Program Office, including internal resources and external partners.
• Cultivate a culture of collaboration, continuous improvement, and accountability across project streams.

Complexity

• This is a high-impact, enterprise-level transformation with a projected investment of EUR 10 million+. The program will span multiple countries and business lines, requiring strong cross-functional alignment, senior stakeholder management, and executive-level influence.
• Works across a multi-national, multi-vendor, and multi-functional environment.
• Balances strategic oversight with day-to-day execution challenges.
• Aligns business needs with evolving technical requirements in dynamic conditions.

Qualifications

• 10+ years Program Management experience and a strong record delivering enterprise-wide system programs—built internally or configured from third-party solutions.
• Proven ability to manage and report on EUR 10M+ budgets in complex, multi-country settings.
• Understanding of operational requirements in Destination Management and MICE businesses highly desirable.
• Exceptional communication, conflict resolution, and stakeholder influencing skills.
• Comfortable operating in matrixed, multicultural environments and engaging at executive levels.
• Advanced problem-solving and risk management abilities.
• Curiosity and initiative to stay current on emerging technologies and AI solutions applicable to enterprise systems.
• Bachelor’s degree in Business, IT, Engineering, or related field (Master’s preferred).
• Skilled in Wagile and hybrid project methodologies.
• Project Management certification (e.g., PMP, PRINCE2, PMI-ACP).
• Fluency in English; additional European languages are a plus.

What We Offer

• Global Brand: Opportunity to work in an international environment spread across 33 countries and growing.
• Stability: 100 Years at the top of our field and still pushing into new territory.
• Progression: We reward high performers and look to promote key talent internally.
• Learning and Development opportunities for growth and Upskilling.
• A Supportive Management Culture and autonomous working environment.
• Company Wide Bonus Scheme.
• Dedicated Employee Engagement Activities.
• Flexible & Hybrid Working.
• Annual Awards and Recognition for high performers.
• Friendly and Collaborative work environment.