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Our client, a large public sector organisation based in Lisburn, is looking for an Executive Officer to join their team.

Duration: January 2026 with possible extension

Rate of pay: £14.93

Location: Lisburn

Hours: Full time

Start date: 21st June

Main Duties:

• Discretionary Support claims processing, reviews, and checking, including use of relevant internal systems, application of controls, checks, guidance, and legislation.
• Use of Microsoft Office packages to make accurate and timely decisions.
• End-to-end claims process and telephony role.
• Office attendance required for training and consolidation; hybrid working pattern available following training.
• Providing office cover during operational hours.
• Updating management on statistics and performance.
• Excellent customer service skills, including dissatisfaction and complaints management, and application of unacceptable customer behaviour guidance.
• Proactive team work and leadership, delivering results.
• Ability to work on own initiative and identify and implement service improvements.
• Adapting and implementing change.
• Any other duties as directed by line manager.
• May have staff line management responsibilities.

Essential Criteria:

• 5 GCSEs A-C, including Maths and English
• A Levels or Degree
• Experience in a high-quality administration/process environment
• Experience in planning and managing work to deadlines
• Demonstrated initiative and decision-making skills
• Ability to analyse and interpret information
• Ability to manage and motivate staff