Are you a Business Analyst looking to progress your career?

Come and work with our Broker Connect in Manchester here at Markel

What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs.

Join us and play your part in something special!

The opportunity:

We are seeking a skilled, experienced e-Trade Business Analyst to join our team in Manchester. The e-Trade Business Analyst will be responsible for the design, development and embedding the generic elements of our functionality, test management and continuously improving our e-commerce routes to market. The ideal candidate is detail-oriented, analytical, and has a deep understanding of customer behaviour. The goal is to improve the online quote, bind, amend and renewal experience of our customers and boost sales performance.

What you'll be doing:

• Analyse and understand the business's needs and goals in relation to our online presence and functionality
• Develop and implement strategies to improve the performance of e-commerce platforms
• Work with cross-functional teams to ensure e-commerce strategies align with overall business objectives
• Conduct research on customer behaviour and market trends to inform e-commerce strategies
• Recommend technology solutions to improve online customer experiences and business operations
• Perform regular testing and analysis of the e-commerce capabilities to identify areas for improvement
• Create detailed reports and presentations on e-commerce performance for business stakeholders
• Work closely with IT and marketing teams to ensure seamless integration of e-commerce platforms and strategies
• Ensure compliance with laws and regulations pertaining to e-commerce operations

• Proven experience as a Business Analyst, preferably in e-commerce and particularly Acturis and Insurer Extranet platforms
• Strong understanding of business strategies, excellent analytical skills, and a good knowledge of e-commerce technologies
• Proficiency in data analysis and the ability to interpret and use data to drive decision-making
• Excellent communication and presentation skills
• Ability to work collaboratively with cross-functional teams
• Detail-oriented and highly organized
• Knowledge of customer behaviour and market trends
• Ability to perform competitive analysis and identify market trends
• Strong problem-solving skills and the ability to think critically

• A great starting salary plus annual bonus & strong benefits package...
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
• There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!