We have a fantastic opportunity for you to join our client,Northern Ireland Civil Service, based in Lisburn as a full-time EO2. This is a long-term temporary opportunity.

Our client is Northern Ireland’s Leading Public Sector Employer.

Job alert service

Start Date: 18th August

Location: Lisburn

Hours: 37 hours – Monday to Friday 9am to 5pm

Main Duties:

Discretionary Support claims processing/reviews/checking, to include use of relevant internal systems, application of controls/checks, guidance and legislation, use of Microsoft office packages to make accurate and timely decisions. End to end claims process, telephony role. Office attendance required for training and consolidation, hybrid working pattern available following training.
Staff with previous 1 years Discretionary Support experience advantageous but not essential as full training will be provided.
Providing office cover during operational hours.
Updating management on statistics and performance.
Excellent customer service skills to include dissatisfaction and complaints management and application of unacceptable customer behaviour guidance.
Proactive to work as part of a team/lead a team and deliver results. Ability to work on own initiative.
Identify and implement service improvements.
Adapt and implement change.
Any other duties as directed by line manager.
May have staff line management responsibilities.
List not exhaustive

Must have 5 GCSEs including Maths & English and 2 A levels in 2 different subjects

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 16/07/2025 by TN United Kingdom