Company Description

From the fun of Mecca Bingo to the experience of Grosvenor Casinos, from in-person to online, from local to global, players love the experiences our famous brands deliver. This is such an exciting sector to be part of, bringing entertainment to millions in a culture of opportunity and growth.

Look at our careers site to find out more: https://careers.rank.com/

Job Description

The Facilities Manager will ensure that the casino’s facilities are well-maintained, safe, and operational at all times, overseeing maintenance and repair activities, preventing downtime, and ensuring a positive experience for guests. The Facilities Manager plays a critical role in maintaining high standards of cleanliness, comfort, and functionality to meet customer expectations.

Main Accountabilities & Responsibilities:

• Utilise the maintenance portal to coordinate and manage maintenance, compliance, and repair works, updating the maintenance and management teams regarding contractor visits.
• Supervise and coordinate the on-site maintenance and cleaning teams.
• Monitor daily completion of PPM in line with the planner and ensure SLAs and KPIs are met.
• Use the Mindsett Prism dashboard to monitor and manage utility usage to optimise efficiency and minimise costs.
• Ensure compliance with safety regulations and oversee emergency preparedness protocols.
• Collaborate with other departments to address facility-related issues and support operational needs.
• Stay updated on industry trends and best practices in facilities management to improve processes and procedures.
• Act as the key point of escalation for maintenance issues, escalating to external FM providers, Venue Director, and Property Department as required.
• Attend periodic review meetings with the external FM provider to ensure a suitable level of service.
• Serve as a key stakeholder for casino projects.
• Review quotes received before approval where applicable.

Qualifications:

• Proficient in MS Word, Excel, and Project at an intermediate level.
• Previous experience in a similar role.
• IOSH/NEBOSH certification.
• Understanding of hard and soft services.
• Enthusiastic, proactive, and driven.
• Good written and verbal communication skills.
• Open and transparent decision-maker.
• Confident in developing and maintaining relationships with contractors and suppliers.

Additional Information

What will you get in return?

Join us to unlock benefits and opportunities that will boost your career in a vibrant, inclusive, and fulfilling environment – so you can #BeYourself.

Wellbeing@Rank offers support such as hybrid working, colleague networks, menopause support, and weekly PepTalks.

We invest in your growth through development opportunities, leadership training, and industry certifications to help you work, win, and grow with us.

Gain international exposure and collaborate with colleagues worldwide.

Our benefits include pensions, bonuses, private medical and life insurance – details vary by location. Please consult your local Talent Acquisition specialist for specifics.

The Rank Group is committed to inclusivity, ensuring fair access and support for all candidates and customers. If you require reasonable adjustments, please contact us prior to your interview.