Join to apply for the Fan Support Agent, French Speaking role at DICE

Join to apply for the Fan Support Agent, French Speaking role at DICE

Fan Support Agent - French Speaking - London

Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on a dance floor. We’re on a mission to bring all of this to more fans, more often – and this is where you come in.

We’re looking for a French and English-speaking Fan Support Agent to join our Fan Support team, where you will delight fans and offer exceptional help.

At DICE, you’ll be part of the company that’s redefining live entertainment. It's a place where you can be yourself, influence the culture, and create work that you’re proud of.

About The Role

Our only customer is the fan. You’ll be talking directly to fans each and every day, resolving any issues they have with an event. Not only will you be a breath of fresh air to interact with, but you’ll be keeping our fans happy (important) and making sure they get to the show (very important).

You’ll be

• Helping fans with pre- and post-purchase issues
• Analysing and resolving complaints
• Exceeding fan expectations with your empathetic support
• Tracking proposed solutions and keeping fans in the loop
• Keeping up-to-date on all things DICE
• The first point of contact for operational queries
  
  

• Passionate, humble and talented
• A fan of music and culture
• An excellent oral and written communicator
• A creative problem-solver
• Actively responsible
  
  

• Proven experience in digital customer support or a similar role
• Proficiency in both English and French - any further spoken languages are a bonus
• A track record of working in a high-volume environment
• Flexibility and availability, including holidays and weekends
• Experience in inspiring team members
  
  

• Flexibility and availability on holidays and weekends will be required
• Flexible shift patterns, 5 days between Monday and Sunday
• Must be able to work between 7am - 11pm for 8 hour shifts in order to respond to different time zones
  
  

• Unlimited paid holiday
• Monthly DICE credits
• Private health insurance with Vitality with tons of perks
• Workplace pension with Penfold
• Coaching and CBT sessions
• Classpass
• Summer Fridays
• Generous parental package
• Eye Care Vouchers
• Cycle 2 Work
• Workplace nursery scheme
• Season Ticket Loan
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Entertainment Providers

Referrals increase your chances of interviewing at DICE by 2x

Sign in to set job alerts for “Support Representative” roles.

London, England, United Kingdom 1 week ago

Technical Support Representative, In-Store

London, England, United Kingdom 2 days ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 week ago

Customer Support Representative - UK ( Evenings and Weekends)

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 month ago

Team Assistant, Nonfiction Production Management, UK

London, England, United Kingdom 4 days ago

Customer Service Representative - Ocean Import

Slough, England, United Kingdom 2 weeks ago

London, England, United Kingdom $50,000.00-$60,000.00 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom 3 days ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Customer Service & Leasing Representative

TikTok LIVE - Global Customer Service Representative, Spanish Speaking

London, England, United Kingdom 3 days ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 5 days ago

Global Customer Implementation & Support Specialist

London, England, United Kingdom 1 month ago

Customer Support Representative (6-month FTC)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.