Home/Field Based – Must be able visit the office when required - Birmingham, West Midlands Fulltime

Role Description

The Lely Cluster FMS supports and trains in the most practical way the Lely Center FMS Advisors in the correct start-up and the best use of Lely propositions to achieve customer objectives. They ensure that these services meet the Lely standard, and that they are in line with the Lely value proposition and the Lely Global manual. It is your purpose to ensure effective communication between Lely International – Lely Cluster - Lely Center. Your local knowledge of the dairy business makes it possible to propagate Lely in the area.


Towards Lely Center:

• Domain expert within the Business Team to support Lely Centers on their day-to-day service and support in a practical way across the Milking & Digital portfolio.
• Role out and train on up-coming advances through the Digital portfolio to increase usage of our on-farm management system, Horizon.
• Ensure implementation of Lely Way of Working around start up and support processes by the Lely Center to ensure first time right.
• Transfer of knowledge and thus development of expertise at the Lely Centers. Progressing from infield support to coaching.
• Development and improvement of support quality and thus customer satisfaction.

Towards Lely International:

• Transfer regional field knowledge back to Lely International and vice versa.
• Provide constructive feedback on Business Team matters (products, training, service).
• Support the introduction of new product introductions (NPI’s) and validations in the field.

Training and support:

• Establishes the needs of Lely Center FMS Advisors and the demands that come from the field, including mutual farm visits
• Follow training as part of a train the trainer program, online or on site as dictated by the Lely Academy.
• Trains and coaches Lely Center FMS Advisors on the best use of Lely products and the total proposition, using the Lely Academy training curriculum
• Ensures the Lely Center FMS Advisers are qualified and certified.
• Collaborates with Lely International upon request for the creation of training content.
• Provide support to the Lely Center resolving tickets and answering to questions and field queries.

Coaching and developing of Lely Center:

• Establish the Lely Way of Working
• Monitors the Lely Center performance
• Coach Lely Centers on using FMS tooling and Way of Working
• Assistance & mediation of possible solutions to customer complaints.

Stakeholder Management

• Build local network of relevant business-, knowledge-, research partners
• Partner with Lely Center FMS advisors to support customer needs.
• Working closely with the Lely International FMS Business team colleagues to communicate and address local needs.
• Support of external consultants (e.g. feeding advisors or veterinarians) for successful management.
• Master's thinking and working level and extensive experience in the dairy sector
• Business team specialist/expert skills and knowledge
• Customer-oriented way of working
• Able to think commercially
• Planning and organisational skills
• Effective communication
• Presenting, training and coaching skills
• Have a relevant local network with business-, knowledge- and research partners
• Think global, act local

Core Competencies

• Good influencing skills
• Good I.T. and Microsoft office skills
• Good co-ordination and organisation skills
• Good analytical skills

Mobile Requirements (requirement for national/international travel)

• Must hold clean, valid driving license
• Flexible and able to travel often
• Must hold a valid passport
  
  

This job description is not intended to be an exhaustive list of duties to be performed by the employee and may be altered to reflect the business needs of the company.

Working for Lely

• Location - Home/Field Based – Must be able visit the office when required
• Reports to - Farm Management Support Team Lead

Benefits

Competitive Salary/Car Allowance/26 days holiday + bank holiday, holiday increases with length of service to a maximum of 31 days per year/Company doubles employees’ pension contribution to a max 12%/Employee event days/Wellness and Wellbeing support/Free lunch provided in the office every Wednesday/

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Working for the Lely means working in an ambitious international family business with more than 30 facilities and customers in over 60 countries. We are the market leader in automated systems for dairy farmers worldwide. Recognised and acknowledged as a leader in Dutch manufacturing.

Apart from being a leader in our field, we also distinguish ourselves as a company with an informal atmosphere and a solid background in the agricultural sector. Our origins are in Maassluis (the Netherlands), where the company was founded in 1948. Even today, the Lely Campus is still established there. This is our head office and also a hub of innovation and creation.

We are proud to have been confirmed as a Great Place To Work by the Great Place to Work UK. A lot of hard work has been put in over the past couple of years to achieve an amazing culture and build a team who are dedicated in supporting our Lely Centers and Lely Center customers.

Our unique combination of being a front-runner and a family business with a solid background in theagricultural sector is reflected in our core values: innovation, passion, progress, respect and honesty.

Organisational Context

The FMS Specialist is part of the Cluster Service Support team. Clusters represent Lely on sales and service of all chosen propositions in a specific region. Clusters collaborate with both local Lely Centers and Lely International located in Maassluis, The Netherlands. Lely considers service to be an integral part of any proposition.

The FMS Specialist:

• Is responsible for making the area successful with first Milking and Digital Farming.
• Hierarchically reports to the FMS Team Lead

Operationally reports to the Manager Proposition of the Business Team