Female, Part Delivery Case Manager – Carlisle and NW based, Full Time

This positiondoes not offer UK Visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application.

This position has a “genuine occupational requirement” under the Sex Discrimination Act 1975. Therefore, we are only able to accept applications from female candidates.

Job Title:Case Manager (Part Delivery)

Location:North West (Penrith and Carlisle) – Hybrid role including session delivery and some office-based work at our Carlisle office
Salary:£27,000 FTE (Opportunities for overtime/sleep-in shifts may be available)
Contract Type:Permanent, Full Time
Hours:40 hours per week

Shift Pattern:

This is a full-time role of40 hours per week, with a balanced mix of office-based work, home working, and direct session delivery. You will be required to work from theCarlisle office on either Tuesday or Thursday, with the rest of your hours spread across session delivery within your caseload and home-based working.

• A degree in Psychology, Occupational Therapy, Nursing, NVQ Level 3 in Health & Social Care, or a related fieldordemonstrable experience supporting vulnerable adults
• Experience supporting adults and children with complex needs
• Competent in delivering personal care and promoting wellbeing
• A naturally positive, person-centred approach that inspires those around you
• Ability to effectively motivate and empower individuals you support
• Excellent communication and conflict management skills
• A full UK driving licence and access to your own vehicle

About the Role:

This is an exciting opportunity for an experienced support worker, team lead, or aspiring manager looking to step into a more autonomous, impactful role. As aCase Manager (Part Delivery), you will take a hands-on approach in delivering and overseeing person-centred care and support packages across the North West region.

You’ll manage your own caseload, lead staff teams, and work closely with service users and families. This is a varied role requiring resilience, problem-solving skills, and strong relationship building with a range of stakeholders.

Key Responsibilities:

Support Provision

• Deliver high-quality, person-centred support in service users’ homes
• Support packages include a blend of direct support and management
• Contribute to holiday and absence cover where required
• Ensure the safeguarding and wellbeing of the people we support at all times
• Develop and maintain supportive, professional relationships with service users and families
• Co-produce individualised support plans and personal goals
• Schedule and manage session rotas, ensuring delivery of funded hours
• Be part of an on-call rota to provide out-of-hours support
• Report regularly to the Service Manager and Registered Operations Manager on progress, concerns, and developments

Line Management

• Act as line manager to assigned Support Workers
• Lead rota planning and manage staffing for 24/7 support packages
• Conduct staff supervisions, spot checks, and competency observations
• Provide coaching, guidance, and training to support teams
• Act as a positive role model, promoting professional conduct
• Recruit support staff in partnership with our internal recruitment team
• Ensure teams are trained in individuals’ needs and support protocols

What We’re Looking For:

We’re seeking a confident, compassionate, and adaptable Case Manager who can manage complex situations and lead by example. You’ll thrive when working independently, be calm under pressure, and bring a proactive, solution-focused approach to your work. If you are looking for the next step in your care career – this could be it.

What Benefits Will You Receive?

• Permanent contract– 40 hours per week
• 5.6 weeks paid annual leave, increasing with service
• Company pension scheme
• Enhanced maternity leave, subject to service
• Retirement packageanddeath in service benefit, subject to service
• Cash health care plan, subject to service
• Employee Assistance Programme– financial, mental and physical wellbeing support
• Funded CPD– NVQs, PBS Certification, and in-house learning from allied health professionals
• Paid enhanced DBS check
• Employee of the Quarter scheme– recognising exceptional contributions

Who Are KEYFORT Group?

KEYFORT Group delivers tailored support packages to individuals with a range of complex needs and disabilities. Our person-centred approach means we only work with people when we know we can make a real difference. We have extensive experience supporting individuals with brain injuries, neurological conditions, learning disabilities, spinal injuries, and mental health needs.

We are fully committed to safeguarding and promoting the welfare of adults and children.

We welcome applications from all areas of the community. We’re excited to learn more about what you can bring to KEYFORT.

If you do not hear back from us within 7 working days of the advert closing, unfortunately your application has not been successful on this occasion.particular time.

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