Overview

Field Loss Adjuster - London or Croydon Area

Direct Line Group is offering a Field Loss Adjuster role. This is a home-based position visiting customers in the London or Croydon area.

What You’ll Be Doing

• Conduct field visits to support customers, including those in vulnerable situations and ad-hoc cases
• Review digital evidence submitted via our online claims portal
• Represent DLG during surge events using our Surge Support Vehicle, supporting PR opportunities identified by the Press Office
• Take ownership of Home, SME & Commercial claims, including complex or high-value cases under supervision when above authority
• Deliver outstanding customer service, helping to achieve market-leading Net Promoter Scores
• Support Disaster Restoration and Recovery teams by validating field claims and ensuring cost-effective indemnity solutions
• Recommend optimal settlement routes, using supply chain options where appropriate
• Support complaint resolution by facilitating field visits and handling informal complaints directly
• Determine and advise on rectification works, acting as a technical point of contact for scope variations
• Carry out investigations to assist with potential subrogated recoveries
• Collaborate with Operational teams and offer guidance to office-based claims handlers
• Provide technical support to Area Managers and help maintain relationships with the Home Repair Network
• Adhere to compliance and regulatory standards, including Consumer Duty, GDPR, policy cover, indemnity, and reserving
• Track and deliver on key business metrics and risk responsibilities within the DLG risk framework
• Continuously develop your own technical expertise and knowledge of insurance practices

What You’ll Need

• Proven experience in field-based loss adjusting across Home, SME, and Commercial property claims
• Strong understanding of insurance principles, policy interpretation, and coverage assessment
• Excellent knowledge of buildings and contents quantum and current construction methods
• Confident in creating repair propositions and negotiating settlements
• Located in and/or around the London area, as this is where your customers will be based and your on-site visits will take place
• Full UK driving licence and flexibility to travel as required

Benefits

• 9% employer contributed pension
• Annual company bonus of up to 10%
• Company car
• 50% off home, motor and pet insurance, plus Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback
• Plus, many more

Hours: 35 hours

Employment details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance and Sales
• Industries: Insurance

Direct Line Group is an equal opportunity employer. We’re committed to diversity and inclusion. If you need adjustments to our recruitment process, please speak to the recruitment team.